About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester WaveTM: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester WaveTM 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the role:

We are looking for an expert in technical resolution for complex infrastructure challenges while overseeing the strategic lifecycle of software and hardware assets. One will administrate a modern tech stack (Okta, Jamf, Google Workspace) with a security-first mindset, ensuring system optimization and audit compliance. The role balances advanced troubleshooting with stakeholder management to align IT operations with organizational growth.

Responsibilities:

• Provide solutions to complex IT-related challenges within the organization.

• Provide L3 technical support for escalated issues and ensure timely resolution.

• Software Asset Management (SAM): Oversee the procurement, deployment, maintenance, and harvesting of software licenses; manage SaaS access and optimization via CloudEagle.

• Hardware Asset Management (HAM): Maintain sufficient inventory, track IT assets, and manage renewals for licenses, contracts, and AMCs.

• Administrate and optimize a diverse tech stack including macOS, Windows 10/11, Google Workspace, Okta, Jamf, Sophos, Cisco Meraki, Confluence, and JIRA.

• Perform regular IT audits to identify vulnerabilities and implement security fortifications.

• Analyze and troubleshoot complex problems to identify, recommend, and implement methods for the resolution and elimination of root causes.

• Stay current with trends in the constantly evolving information technology industry.

• Respond to and assist with IT issues while meeting customer service and response time (SLA) objectives.

• Strong alignment with the organization's goals and objectives.

• Ability to operate consistently with a security-first mentality.

Qualifications:

• Excellent skills in user IT infrastructure—desktops, laptops, printers, smartphones, and meeting room technology.

• Deep understanding of computer systems, security, network/systems administration, cloud technologies, databases, and telecommunications.

• Advanced troubleshooting skills for both macOS and Microsoft Windows environments.

• Proven experience administering Google Workspace, Slack, Cisco Meraki, Antivirus (Sophos), MDM (Jamf/Intune), Zscaler, and Atlassian Suite (JIRA/Confluence).

• Exceptional written and verbal communication skills, with a focus on technical documentation and stakeholder management.

• Strong interpersonal skills and a "people-first" mindset required to manage expectations across the organization.

• Sound understanding of information security practices and IT systems.

• Experience with infrastructure security concepts (MFA, layered network security, DMZs, IPS, zero-trust, encryption, PAM, and security frameworks) is a plus.

At MoEngage, we respect and value differences. We believe that when people from diversebackgrounds and perspectives collaborate, we create the most value – for our clients, ouremployees, and society. We embrace diversity and uphold a strong set of values. We are committedto inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage is based solely on professional competence, skills, and experience. Westand firmly against all forms of discrimination and support equal rights and opportunities regardlessof gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including
pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to
non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningfulchallenges.

Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really
smart and passionate people as we scale much more to build a world-class technology tea