About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Description

The engineer in this role will belong to the WEB SDK team of MoEngage and is a niche role for helping our customers across the globe to integrate our SDK on multiple frameworks of the WEB platform.

We are looking for a customer-obsessed and tech-savvy engineer who has development experience on Web and the latest frameworks and who goes to all lengths and breadth of the product and relevant stakeholders to ensure our customers reap the best benefits of the MoEngage platform

Job responsibilities

• Understand complex Integration requirements to solve customer business problems.

• Work on customer issues via Support tickets and help customers resolve issues when integrating our SDK into Web platforms.

• Understanding of Technical/Integration solutions.

• Technical integration of B2B platform with customers, platforms, partners and communicate directly with internal and external stakeholders.

• Provide technical consultation to companies integrating with B2B business

• Troubleshoot, investigate and resolve customer issues via various support channels like calls, zendesk tickets and emails

• Closely work with Web Engineering team on debugging issues, understand the new features or release pipeline, work on individual tasks provided by engineering tech leads

• Help Sales Engineering ,Customer Success and On boarding team to guide new and premium customers to integrate Moengage SDK with their Web applications seamlessly without any issues after understanding their use cases

Skills required

At least 1-2 years of experience in Web Application development.

Excellent communication and interpersonal skills and a team player.

Provide best-in-class technical guidance and support for integration issues or queries
Have a ready-to-learn attitude.
Have a customer-first mindset.

Proficient knowledge of HTML, CSS, and JAVASCRIPT.

Sound knowledge of Web Debugging tools.

Good to have experience with SDKs, React JS/ Next JS/ Shopify development

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.