IT Administrator
FalconX
Who are we?
FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape.
FalconX is one of the fastest-growing startups in FinTech. We are redefining prime brokerage from the ground up.We are backed by some of the best investors in the world including American Express, Fidelity, Coinbase, Lightspeed Venture Partners, Accel Partners, Fenbushi Capital, BCapital, Tiger Global + more. We deliver institutional digital asset traders best-in-class trading, credit, custody and structured products. We trade, lend and secure tens of billions of dollars monthly, are highly profitable, and growing fast, so we need your help!
We are data-driven. Whether it's a growth or product decision, we believe data can always help us make more precise and informed choices.
We move fast. Speed of execution is essential for any startup, but we believe this is even more pertinent in our 24/7 industry.
We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there’s no shortage of experiments to get involved with and to continue growing and learning together.
Who is on the team? We are entrepreneurs. Many in our company have been founders or have aspirations to eventually start their own company. We take these ambitions and experiences to bring a solutions-oriented mindset to the problems we encounter day-to-day.
We are experienced. We have been fortunate to have learned from mentors and peers at institutions such as Google, LinkedIn, JUMP Trading, Citadel, PEAK6 Investments, Goldman Sachs, Harvard Business School, Carnegie Mellon, IIT + more.
We are currently looking for IT Administrator to join our NYC team. See the below for details!
- Support, maintain, and troubleshoot systems, including Macs and PCs, utilizing Windows 10, macOS, Google Workspace, wireless devices, antivirus software, security software, etc.
- Manage Identity and Access Management tools such as Okta.
- Provide first-line technical support to end-users.
- Diagnose and resolve hardware and software issues.
- Maintain records of support requests and resolutions.
- Manage on-boarding and off-boarding of all personnel.
- Conduct training sessions for staff on IT tools and best practices.
- Document steps and procedures internally using an internal documentation platform.
- Associate’s degree in Information Technology or related field.
- Minimum of 2 years of experience in a helpdesk role.
- Preferably experienced in finance or startup environments.
- Excellent communication and problem-solving skills.
- Familiarity with ticketing systems and remote support tools.
- Customer service-oriented mindset.
- VPN client administration.
- Self-starter capable of working independently and in a team environment.
- Optional or a plus: certifications (e.g., CompTIA Network+, Jamf Certification, Intune Certification, or Cisco Certified Network Associate).
Base pay for this role is expected to be between $94,000 - $127,000 USD for New York City and San Francisco Bay Area. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as location, skillset, experience, and qualifications.
Notice at Collection and Privacy Policy
Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.
Inclusivity Statement
FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!
As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.
FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at recruiting@falconx.io, if you need assistance with participating in the application process.