Enterprise Support Engineer IIEngineering
Customer Service
Atlanta, GA, USA · Dallas, TX, USA · Remote
Get To Know ConnexPay
Founded in June 2017, ConnexPay is the first payments company to seamlessly combine both PayIns and PayOuts into a single global platform that is transforming modern e-commerce. The flexibility of ConnexPay’s technology allows clients to manage all of their B2B payment needs, from acquiring sales, managing fraud, and paying suppliers. ConnexPay’s solutions are applicable across a broad spectrum of corporate payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, and media and advertising. The company’s technology reduces payment risk and lowers the cost of payment acceptance. Through our people, ConnexPay is poised to become the industry leader in payments.
We are proud of our culture, where we focus on employee engagement and customer satisfaction. Here our people feel comfortable voicing their opinions, which helps us build a safe environment for all. We are customer focused and truly believe that behaviors drive our culture — and our culture drives our results — always working as one team to win.
Key Responsibilities
This is how you'll help us succeed
- Provide level II technical assistance and support for incoming queries and issues related to enterprise software and hardware systems.
- Mentor and provide support for other level I Enterprise Support Engineer(s) on the team by sharing technical expertise related to ConnexPay systems.
- Design and build technical equipment inventory system, ensuring all necessary resources are available for support operations.
- Coordinate schedules for support staff to ensure adequate coverage during peak times and critical incidents.
- Develop and implement support processes and best practices to improve response times and customer satisfaction.
- Analyze customer feedback and support ticket trends to identify areas for improvement and drive solutions.
- Collaborate with sales, finance, marketing, and development teams to understand customer requirements and implement solutions to meet business needs.
- Conduct one-on-one training sessions for clients and internal staff on new systems and updates as needed.
- Create reports on key performance indicators (KPIs) related to support efficiency and effectiveness.
- Stay up to date with industry trends and emerging technologies to provide informed support and recommendations to clients.
Qualifications
Applicants for this role will have:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- A minimum of 5 years of experience in a technical support or systems engineering role, preferably within an enterprise environment.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
- Experience and knowledge of Microsoft365 required.
- Proficiency in networking concepts, operating systems, and enterprise applications.
- Experience with ticketing systems and remote support tools.
- Abilityto work independently and as part of a team in a fast-paced environment.
- Experience with Atlassian software suite is a plus.
- Experience of Azure services are a plus.
- Certifications such as ITIL, CompTIA, or Microsoft Certified Professional are a plus.
Benefits & Perks
ConnexPay offers an attractive compensation package reflecting the scope of the role. Other benefits include:
- Unlimited PTO: Freedom to take time off withno assigned set number of days.
- Retirement savings: Immediate entry into 401(k)plan with company match.
- Excellent benefits: Medical, dental, and vision insurance options, plus company-paid life and AD&D insurance.
- Flexible work locations: Work from home, an office, or wherever you feel comfortable and productive.
- Autonomy: You’ll enjoy independence and responsibility for your role.
- Career advancement: Growth opportunities are endless at our successful, scale-up stage company.
Equal Opportunity Employer
ConnexPay is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Apply Now
Thank you for considering ConnexPay as you explore your next chapter!