Companies you'll love to work for

Business Analyst, Customer Impact



IT, Customer Service
Toronto, ON, Canada
Posted on Tuesday, May 14, 2024
We are seeking a Business Analyst, Customer Impact to join the BenchSci team. Reporting to the Manager of Customer Impact, you will lead BenchSci’s effort to drive enterprise-wide value at the top global pharmaceutical companies through accelerating discovery and pre-clinical research. You will identify the avenues through which BenchSci’s ASCEND platform catalyzes research and unlocks new opportunities for our pharmaceutical partners. You will bring a deep understanding of value creation and “first principles problem-solving” skills to identify the platform's impact on the R&D portfolio. You will partner with internal and external stakeholders and align them to your vision for the value story.

You Will:

  • Learn and gain a comprehensive understanding of BenchSci’s ASCEND platform capabilities and scientific scope
  • Identify new potential impacts of BenchSci’s ASCEND platform on our global pharmaceutical customers by analyzing qualitative and quantitative data, learning about our customers, and working with our scientists and account directors
  • Partner with internal colleagues on creating value frameworks and thesis describing in detail this new potential impact on our global customers
  • Perform analysis to identify scientific impact proof points during ASCEND pilots and deployments leading to a robust path to Value Measurement at these accounts
  • Partner with the Scientific Liaisons and account teams to surface these proof points from customer stakeholders and develop any relevant tools (e.g., surveys, structured interview guides)
  • Contribute to the development of the business case and value stories for key customer-facing business reviews and reports
  • Collaborate with internal colleagues on developing efficiency and economic models, and translating scientific impact and insights to economic value creation
  • Provide scientific guidance during the process of establishing assumptions required to support benchmarks and baselines

You Have:

  • 3+ years of industry (healthcare or pharma) experience
  • University degree in life sciences
  • Critical thinking and the ability to identify the core value drivers that bring disproportional impact
  • Strong business acumen
  • Advanced MS Excel
  • Knowledge of data and visualization tools is a plus
  • Ability to contribute to senior-level discussions in the healthcare and pharma space and understand R&D priorities
  • Excellent communication skills that enable you to collaborate seamlessly across all departments within the organization, including interactions with senior leadership
  • Drive and proactivity to bring clarity in ambiguous situations
  • Storytelling; connecting the dots and telling an impactful story with qualitative and quantitative data
Benefits and Perks:
An engaging remote-first culture
A great compensation package that includes BenchSci equity options
A robust vacation policy plus an additional vacation day every year
Company closures for 14 more days throughout the year
Flex time for sick days, personal days, and religious holidays
Comprehensive health and dental benefits.
Annual learning & development budget
A one-time home office set-up budget to use upon joining BenchSci
An annual lifestyle spending account allowance
Generous parental leave benefits with a top-up plan or paid time off options
The ability to save for your retirement coupled with a company match!
About BenchSci:
BenchSci's mission is to exponentially increase the speed and quality of life-saving research and development. We empower scientists to run more successful experiments with the world's most advanced, biomedical artificial intelligence software platform.
Backed by Generation Investment Management, TCV, Inovia, F-Prime, Golden Ventures, and Google's AI fund, Gradient Ventures, we provide an indispensable tool for scientists that accelerates research at 16 top 20 pharmaceutical companies and over 4,300 leading academic centers. We're a certified Great Place to Work®, and top-ranked company on Glassdoor.
Our Culture:
BenchSci relentlessly builds on its strong foundation of culture. We put team members first, knowing that they're the organization's beating heart. We invest as much in our people as our products. Our culture fosters transparency, collaboration, and continuous learning.
We value each other's differences and always look for opportunities to embed equity into the fabric of our work. We foster diversity, autonomy, and personal growth, and provide resources to support motivated self-leaders in continuous improvement.
You will work with high-impact, highly skilled, and intelligent experts motivated to drive impact and fulfill a meaningful mission. We empower you to unleash your full potential, do your best work, and thrive. Here you will be challenged to stretch yourself to achieve the seemingly impossible. Learn more about our culture.
Diversity, Equity and Inclusion: We're committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey. Learn more about our DEI initiatives.
Accessibility Accommodations: Should you require any accommodation, we will work with you to meet your needs. Please reach out to