Honora Care Management & Consulting has spent more than a decade supporting older adults and their families with unwavering dignity, compassion, and personalized care. Built on the values of honor and family, Honora is a trusted presence in the New York area, known for guiding clients through life’s transitions with heart, clarity, and deep respect.

Now part of Alder, a leader in life care management for over 30 years, we’re bringing together Honora’s close‑knit, relationship‑driven approach with Alder’s proven expertise and expansive professional network. This partnership allows us to strengthen our impact while staying true to what matters most: the people we serve. Joining our team means becoming part of a growing mission‑driven community where your work genuinely changes lives and every family’s story is honored.

The Role:

The Administrative Specialist plays a key role in supporting our day-to-day office operations, providing executive support to the Market President, and creating a welcoming experience for every client and family who reaches out to Honora.

We are especially seeking candidates who are comfortable working with technology, navigating digital tools and learning new systems quickly. You'll often be the first voice families hear when they're overwhelmed and looking for help. Your warmth, professionalism, and attention to detail will shape their experience from the very first interaction.

This role is ideal for a tech-savvy, detail-oriented professional who thrives in a small, mission-driven environment and takes pride in keeping things organized while treating every person with empathy and respect.

Executive Support (40%)

• Manage the Market President’s calendar, meetings, travel, and expenses
• Handle calls, emails, documents, and file organization
• Track client time and expenses in CareTree
• Coordinate virtual meetings and company event logistics
• Provide occasional personal admin support

Client Experience & Intake (30%)

• Serve as the first point of contact for prospective clients and partners
• Manage the full intake process, from initial inquiry to signed agreements
• Onboard and offboard clients across systems (CareTree, SharePoint, QuickBooks)
• Ensure HIPAA‑compliant documentation and communication
• Coordinate client communications, appreciation efforts, and satisfaction tracking

Office Operations & Systems (20%)

• Maintain an organized, stocked office and manage vendor/IT coordination
• Administer CareTree setup, permissions, and reporting
• Process receipts, invoices, and reimbursements
• Support AR, invoicing, and team onboarding/offboarding
• Maintain SOPs and identify process improvements

Marketing & Outreach Support (10%)

• Update social media and support email newsletters
• Maintain contact lists and coordinate branded materials
• Support referral partner outreach and event marketing
• Draft simple content for social and email channels

Qualifications:

• 5+ years of administrative experience, or equivalent combination of education and experience
• Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, SharePoint)
• Comfortable adopting new technology and learning new systems quickly
• Strong written and verbal communication skills
• Experience with video conferencing platforms (Zoom, Microsoft Teams)
• Ability to maintain strict confidentiality and ensure HIPAA compliance

Why Work at Alder?

At Alder, we value our team as our greatest asset. We offer a supportive, mission-driven work environment where your contributions make a meaningful impact every day.

Our comprehensive benefits and employee perks include:

• Competitive compensation
• Flexible work schedules and hybrid work opportunities
• Health, dental, and vision insurance
• Professional development support and continuing education reimbursement
• A collaborative, inclusive culture focused on employee well-being and growth

Join us in making a positive difference in the lives of older adults by fostering engagement, connection, and support within the community!

In accordance with the Pay Transparency Act, the expected pay range for this position is $60,000 - $70,000 annually. Actual compensation may vary based on factors such as licensure, years of experience, and other relevant qualifications.