Who are we?

Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empower organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools: Digital adoption to help users right within any software, no-code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands-on learning in software replicas.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:

• Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
• Won the 2025 AI
• Breakthrough Award in the Overall AI-based Analytics Solution of the Year category
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”
  

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the Role

We’re looking for a Product Designer (D4), the equivalent of a Lead IC, to join our Product Design & Research team. In this role, you’ll lead design for our Analytics product line, driving vision, shaping user experiences, and solving complex challenges that help customers make confident, data-informed decisions.

You’ll work closely with cross-functional teams to deliver high-quality, intuitive experiences for both end users and content creators. While this is an expert IC role (not a manager role), you’ll have high ownership and influence across the design and product org.

What You’ll Do

• Partner with your Design Lead and cross-functional peers to align Analytics design strategy with product and business goals
• Lead design efforts across the full product lifecycle,from discovery to delivery,for end-user and authoring experiences
• Shape a unified, cohesive vision for Whatfix Analytics with a focus on simplicity, usability, and quality
• Translate complex workflows into intuitive, human-centered solutions
• Champion design craft—producing high-quality concepts, prototypes, and final specs that meet our standards of excellence
• Balance executional ownership with strategic thinking, including helping embed AI meaningfully into the Analytics experience
• Collaborate deeply with Product Management, Engineering, and Research to ensure insights drive outcomes
• Contribute to cross-team initiatives that ensure consistency and cohesion across our platform
• Design analytics interfaces that help users optimize tool adoption, reduce friction, and improve employee enablement

What We’re Looking For

• ~6 years of experience designing for enterprise SaaS or B2B products
• Strong portfolio showcasing your end-to-end design process, shipped work, and contributions as a lead designer
• Systems thinker who can simplify complex user journeys across varied personas
• Craft and detail orientation that results in polished, scalable, and intuitive solutions
• Collaborative mindset: you thrive in cross-functional environments and proactively break down silos
• Fluent in human-centered design methods, from discovery and synthesis to prototyping and validation
• Proactive communicator who brings clarity, energy, and a bias for action
• Bonus: Experience designing for analytics, data visualization, or AI-powered systems

Your Impact

• Deliver world-class analytics experiences that empower non-technical users to understand and act on data
• Influence the future of our product with a strong voice in cross-functional strategy
• Help shape how AI enhances our analytics workflows—unlocking smarter, faster decision-making for our customers

Why You’ll Love This Role

• Be part of a category-defining company driving the future of digital adoption
• Work on high-impact, high-visibility projects in a fast-moving, growth-stage environment
• Collaborate with a talented, mission-driven team that values craft, strategy, and innovation

Reporting To:

This role reports to the Design Lead, Product Analytics (D5L), equivalent to a Design Manager.

#LI: #Onsite
#WorkType: #Onsite

Perks & Benefits (India):

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.