Job Locations IN-Chennai

ID

2026-8183

Category

Customer Service/Support

Position Type

Full-Time

What We Need From You:

• Own the full hardware lifecycle for laptops, mobile devices, peripherals, and other end user equipment across all global offices
• Establish and maintain standards for device provisioning, imaging, deployment, refresh cycles, and decommissioning
• Manage vendor relationships for hardware procurement, warranties, and repairs
• Oversee shipping, receiving, and inventory tracking for equipment across geographies
• Partner with the IT Service Desk to ensure timely hardware support and escalation resolution
• Lead the organization's ITAM practice, ensuring accurate tracking of all hardware and software assets across their full lifecycle
• Own software license inventory, entitlement tracking, and compliance reporting – including optimization of license utilization to reduce waste and cost
• Drive software audit readiness and support responses to vendor audit requests
• Define and enforce ITAM policies, procedures, and governance standards
• Identify and implement cost-saving opportunities through license harvesting, right-sizing, and contract consolidation
• Own the CMDB, ensuring accurate, complete, and up-to-date configuration item (CI) records across hardware, software, and related assets
• Work with the Director of Global IT Support to define and enforce CI naming conventions, data standards, and CMDB governance policies
• Produce regular data quality reports and drive continuous improvement in CMDB accuracy and coverage
• Lead, mentor, and develop a globally distributed team of 7 – 4 based in India, with direct reports also located in the Philippines, Mexico, and the US
• Set clear goals, provide regular feedback, and conduct performance reviews
• Build team capacity through hiring, cross-training, and skills development
• Define and track KPIs across hardware SLOs, asset data quality, and license compliance
• Contribute to budget planning for hardware refresh cycles, software licensing, and AV infrastructure
• Own the management, maintenance, and standardization of conference room technology including AV systems, video conferencing equipment, displays, and peripherals
• Coordinate installation and refresh projects with facilities and vendors

What You Will Bring To HealthEdge:

• 3–5 years of experience in IT support or service desk roles, with at least 1 year in a lead or supervisory capacity
• 7+ years of experience in IT operations, end user computing, or asset management
• 3+ years in a people management role leading technical teams
• Demonstrated experience owning asset management programs including hardware tracking and software license management
• Hands-on experience with ITSM ticketing tools, including CMDB administration or asset management modules
• Strong working knowledge of endpoint management platforms (MDMs)
• Experience with hardware procurement processes and vendor management
• Excellent communication and stakeholder management skills – comfortable working across time zones with global teams
• Experience in a SaaS, healthcare technology, or similarly regulated environment
• Experience managing AV/conference room technology at scale
• Familiarity with ITIL frameworks; ITIL Foundation certification a plus
• Experience with software asset management (SAM) tools
• Experience supporting post-merger IT integration or standardization efforts are a plus
• Certifications in IT Asset Management (e.g., CHAMP, CSAM) are a plus

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