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Medical Scheduling Specialist



Riverside, CA, USA
Posted on Saturday, June 22, 2024

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.

Our Scheduling Specialist is a critical team member who will ensure that Welbe participants receive care in a timely manner. The Scheduling Specialist’s primary focus includes coordinating participant care, scheduling, and maintaining accurate team member availability for participant appointments. The Scheduling Specialist will also handle cancellations and rescheduling requests, reminder calls to participants regarding future appointments, and other administrative tasks as directed.

This is a full-time position that is fully onsite at our Riverside location.

Essential Job Duties:

  • Effectively coordinate the scheduling of participant appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in appointment scheduling protocol
  • Address cancellation and rescheduling requests from both staff members and participants, ensuring that changes are appropriately handled and promptly communicated to all relevant parties
  • Answer incoming phone calls, emails, and requests coming into the center as needed
  • Appropriately screen, transfer, resolve, and dispose of calls expeditiously while adhering to all process and documentation standards
  • Maintain and update team member schedule availability in source systems, ensuring that accurate information is reflected for all available time slots
  • Send appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as needed

Job Requirements:

  • High school diploma or equivalency required
  • Minimum of one (1) year of experience working in healthcare required with strong emphasis on medical scheduling with multiple providers.
  • Experience in multiple software platforms, including one (1) year of experience working with an Electronic Medical Record (EMR) & strong proficiency in all Microsoft Suite applications.
  • Excellent organizational and communication skills
  • Bilingual in Spanish, required.

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

  • Medical insurance coverage (Medical, Dental, Vision)
  • Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time.
  • Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
  • And additional benefits

Salary/Wage base range for this role is $23.23 -$27.87 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.

$23.23$27.87 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to