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Client Advocate Specialist (Certified ODS)



United States · Remote
Posted on Thursday, May 2, 2024

Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:

  • Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation​

  • Analytics: deliver analytic applications & services that generate insight on how to measurably improve​

  • Expertise: provide clinical, financial & operational experts who enable & accelerate improvement​

  • Engagement: attract, develop and retain world-class team members by being a best place to work​

Role: Client Advocate Specialist (Certified Oncology Data Specialist)

Team: Tech-Enabled Managed Services (TEMS) / CRStar

Location: US Remote

Travel: <10%, US

What you own in this role:

  • Provide first line of support for client questions and issues. Assist in issues pertaining to the use of the software.
  • Engage with clients to better understand changing needs and priorities, in turn to help prioritize new features and services.
  • Develop and maintain client relationships; proactively engage with clients in designated territory to understand their utilization, changing needs, broader circumstance around registry engagement with the cancer center administration with the goal of engaging with Registry Team leaders, Cancer Center leaders or Oncology Service Line leaders.
  • Coordinate implementation efforts with new clients to include building the plan, training and set up
  • Engage with regional state associations with the objective of establishing leadership credentials. Attend regional state and national conferences as needed.
  • Maintain knowledge of state and national standards

What you bring to this role:

  • Assist and coordinate with the Manager of Education to provide ongoing education and training for existing clients.
  • Assist the Growth Team with new prospects in the designated region, which may include software demonstrations (online or on site)
  • Periodically, support continuing Product Management and enhancement efforts
  • Periodically, support Software quality and testing efforts as needed.
  • Become the Subject Matter Expert in one key area that will support the company’s objectives.

Who you are:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work (at times with little direction) and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Initiative to identify and solve problem

Preferred Education and/or Work Experience to be successful:

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office – Word, Excel and PowerPoint)
  • Good presentation skills
  • At least 3 years Cancer Registry experience, preferably with CRStar.
  • Active ODS-C, certification required

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.

Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit.

At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.