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Strategic Account Manager - Healthcare



Sales & Business Development
Wilmington, MA, USA
Posted on Wednesday, January 24, 2024

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

The Role:

As Strategic Account Manager you will be responsible for TraceLink's largest strategic customers. You will be responsible for the growth strategy of your region. By building trusted relationships with C-suite and aligning your account’s vision and priorities to TraceLink’s products, you will achieve your own renewal and upsell goals. You will collaborate with Marketing and Business Development to coordinate your strategy, and you will work collaboratively with a solutions consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink.


  • Define sales strategies working collaboratively with sales team and management

  • Ensure high Customer retention and plan for our customer growth

  • Renew existing customer relationships

  • Support and handle customer requests to increase retention rate

  • Build and execute a sales plan to achieve revenue targets on a quarterly basis

  • Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers

  • Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner

  • Create a Demand Generation activities plan leveraging also SDR and Marketing team. You will have direct responsibility in executing and engaging in DEM GEN activities with your account base.

  • Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities

  • Work collaboratively with other team members to share information, expertise and market feedback

What’s in it for you?:

  • A competitive salary and commission structure plus benefits and share options.

  • An opportunity to work with top global accounts at the cutting edge of supply chain digitisation.

  • An opportunity to learn and grow: a LinkedIn training account, annual tuition budget, inclusion in stakeholder meetings

  • Flexibility to draw your own career path in whichever path suits you best, with support from the Sales organization.

  • Being part of a collaborative, friendly, and winning team

  • Flexibility to work remotely and collaborate with your colleagues in-person.