Product manager (eCommerce- Supply Chain)
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
TraceLink is the leading global platform company for the life science supply chain, bringing hundreds of thousands of pharmaceutical companies and healthcare organizations closer to their patients on our digital supply network.
TraceLink’s Opus Digital Network Platform, and the applications built on the platform, enables companies to ensure every patient gets the medicines they need, when they need them, safely and securely. Here at TraceLink, we build world-class solutions that usher in precision, agility, and the visibility necessary for high performance digital supply chains to thrive in a constantly evolving environment.
Are you a game changer and experienced professional looking for engaging and purposeful work? Then join us on our mission to Network for the Greater Good.
TraceLink is seeking a full-time Senior Product Manager to focus on expanding our multi enterprise applications that enable Pharmaceutical companies and their partners to engage each other in compliance and various other processes across the supply chain in leveraging the power of Tracelink’s state of the art Opus platform. Product Managers are responsible for working with cross-functional teams and customers, managing products from cradle to grave, justifying new product development investments, determining and documenting new product requirements, and facilitating product rollout. If you’re self-motivated, intellectually curious and motivated by designing and developing innovative products for global organizations, you could be a good fit for our team. Candidates will work in our Pune office with a flexible, in office work schedule.
What will you be doing?
This position is responsible for…
Serve as the voice of the customer (internal and external) for the product
Gather requirements from internal and external stakeholders
Create and document product requirements and use cases
Define product features and functions, and work closely with User Experience team on personae definition and product UI designs
Present innovative product ideas and user interface designs to customers to garner feedback
Conduct design reviews of use cases and user interface designs with Development, QA, Architecture, Professional Services and other internal stakeholders
Work closely with architects to understand system tradeoffs for various approaches
Facilitate discussions around design and implementation approaches to ensure the best approach is selected, meets the requirements and aligns with company direction and timelines
Work with scrum team to author, groom and prioritize user stories for product features and functions
Participate in scheduling, coordinating and planning product development releases with Development and QA
Work closely with Development, QA and Architecture to resolve issues throughout the development lifecycle
Participate in bug triage and prioritization
Review and accept features upon completion of development and testing
Support and adhere to the release process
Provide status updates on the Product Release efforts
Serve as product expert; provide secondary support to Sales and Professional Services
Work with Marketing to contribute to creation of marketing materials and messaging
Provide demos, presentations, support analyst briefings
Perform competitive analysis
Up to 10% travel required
In this role you will…
Own and Enhance Scanning Mobility Solutions: Take ownership of mobility devices and applications designed for diverse warehouse operations, including but not limited to pick-pack activities, shipments, receipts, aggregation, disaggregation, decommission, and destruction processes.
Collaborative Product Development: Collaborate closely with cross-functional teams to conceptualize, develop, and implement innovative scanning mobility solutions tailored for specific warehouse use cases. Ensure these solutions align with operational needs and enhance overall efficiency.
Product Lifecycle Management: Drive the entire product lifecycle, from concept to launch. Oversee the development process, coordinate testing, and ensure timely and successful product delivery. Continuously monitor product performance and implement enhancements as needed. Apply TraceLink product, business process, methodology & ecosystem knowledge to drive effective programs.
Requirements Gathering: Gather and prioritize product requirements based on thorough understanding of customer needs, internal stakeholder inputs, and market demands. Translate these requirements into actionable development plans for the scanning mobility devices and applications.
Quality Assurance: Work closely with quality assurance teams to ensure that mobility solutions meet high-quality standards. Conduct regular evaluations and implement improvements to enhance user experience, product efficiency, and reliability.
Cross-Functional Collaboration: Collaborate effectively with internal teams (Product Management, User Experience, Technical Communications, Services, Support, Engineering, Architecture) to ensure coordination and alignment leveraging all necessary parties to ensure our success. Foster a collaborative environment to ensure seamless integration of scanning mobility solutions with existing warehouse management systems.
User Experience Enhancement: Continuously focus on improving the user experience of mobility devices and applications. Gather user feedback, perform industry trend analysis and implement design modifications to optimize user interaction and satisfaction.
Compliance and Security: Ensure that mobility solutions comply with industry regulations and security standards e.g. GxP practices. Implement measures to safeguard sensitive data and maintain the integrity of warehouse operations.
Training and Support: Provide training and support to internal teams, customers to ensure the effective adoption and utilization of mobility devices and applications. Address any issues promptly and proactively provide solutions to enhance user proficiency.
Market Research and Analysis: Conduct in-depth market research and analyze industry trends to identify emerging technologies and best practices related to warehouse mobility solutions. Use this knowledge to inform product development and strategy. (Good to have)
What we’re looking for
8+ years of total experience with 5+ years of experience as a product manager preferably in warehouse operations with a focus on scanning and/or mobility solutions.
Strong understanding of warehouse management systems (WMS), inventory management, and supply chain processes.
Understanding of Track and Trace & Barcoding requirements in warehouse for Mobile handheld devices
Experience in developing and launching mobile applications and solutions for warehouse operations.
Experience working on multi tenant cloud-based applications
Experience working with cross functional teams
Critical thinking, problem solving, emotional intelligence and high visibility product execution experience
Good to have Qualifications:
Supply Chain knowledge – Manufacturing, Contract Manufacturing (CMO/CPO), Wholesaler/Distributor, 3rdParty Logistics (3PL), Pharmaceutical Dispensers (retail/hospital) and Pharmaceutical country compliance
Experience in ideating and delivering Mobile Android applications and managing product lifecycle for the same
Knowledge of Pharmaceutical and equivalent warehouse operations (Shipping, receiving, etc)
What will help you in this role...
Technical degree (engineering and/or computer science)
Working knowledge of GXP for the life sciences industry
Working knowledge of agile software development lifecycle
Working knowledge Atlassian software (Jira, Confluence)