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Technical Program Manager / Senior TPM (IC)



IT, Operations
Pune, Maharashtra, India
Posted on Wednesday, October 4, 2023

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

About TraceLink

Here at TraceLink, we’ve built the world's largest cloud-based network that is eliminating a $75 billion counterfeit drug problem that leads to 200,000 – 1 million deaths every year, and improving the quality of human life by delivering medicines to people everywhere in the safest, most secure, and most timely manner possible. We build world class solutions that usher in precision, agility and the visibility necessary for high performance digital supply chains to thrive in a constantly evolving environment. TraceLink’s Opus Digital Network Platform, and the applications built on the platform, enables companies to ensure every patient gets the medicines they need, when they need them, safely and securely. In today’s world of unpredictable supply chain disruptions, we bring hundreds of thousands of pharmaceutical companies, locations, and healthcare organizations closer to their patients on our digital supply network, including 16 of the top-20 pharmaceutical companies that trust us to help them manufacture and deliver safe, secure medicines to the patients who need them anywhere in the world.

Are you a game changer and experienced professional looking for engaging and purposeful work? Then join us on our mission to Network for the Greater Good.

Your opportunity

TraceLink is seeking a full time Program Manager to strategize, implement, and maintain program initiatives that adhere to organizational objectives, develop program assessment protocols for evaluation and improvement, maintain organizational standards of satisfaction, quality, and performance, and oversee multiple project teams, ensuring program goals are reached.

As a Program Management, you will partner with key stakeholders to orchestrate the software development lifecycle through deployment for our ever increasing family of cloud-based solutions including Track and Trace & Compliance, Work Management, Digital Supply Chain, Digital Health, Analytics and TraceLink's Opus Platform.

You will serve as a person who liaises and influences cross-functionally with Product Management, Engineering, Architecture, Business Management, Services, and Marketing peers to drive company results. In this role, you will develop a deep understanding of the business and how all of the pieces come together from different stakeholder perspectives, toward common goals.

What will you be doing?

This position is responsible for…

Software Development Lifecycle

  • Liaising with global cross-functional product delivery teams to define new, and continuously improve existing processes and procedures (SOPs) supporting quality, scale, and efficiency in execution and delivery to achieve business objectives

  • Driving the harmonization of SOPs across the multidisciplinary product teams

  • Establishing and maintaining KPIs to proactively track and monitor adherence to the SDLC processes and procedures to ensure compliance and auditability

  • Governing modifications to the tools utilized by the cross-functional product delivery teams for SDLC compliance and auditing

  • Directing the creation and maintenance of SDLC SOPs

  • Establishing an effective SDLC and tools training program to ensure stakeholder knowledge, retention and execution

Program Management

  • Liaising with product delivery teams and the assigned Project Managers to standardize and streamline the agile development and operations processes to accelerate time to market with a complex ecosystem of independently versioned applications spanning multiple domains

  • Partnering with Product Management, Engineering, User Experience, Technical Communications, Compliance, Services, Cloud Operations and Compliance to manage the planning and execution of software releases supporting on time, quality delivery meeting business objectives

  • Overseeing the coordination of inter-team dependencies to ensure alignment, priorities and execution to drive quality, on time delivery

  • Analyzing, evaluating, and overcoming program risks, and producing program reports for management and stakeholders to increase visibility into delivery performance

External Stakeholder Engagement

  • Liaising with cross-functional teams(COE, Services, Business Management, Marketing, Finance and Sales) and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives

  • Directing the execution and the evaluation of new and existing programs to identify improvements and to measure outcomes

  • Managing program and project teams for optimal return-on-investment, coordinate and delegate cross-project, cross-department projects

  • Identifying key requirements needed from cross-functional teams and accounting for delivering against established business goals/objectives

In this role you will…

  • Manage Risks, Timelines, Schedules, Resource Availability, Dependencies, Delivery Dates and Communication.

  • Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value

  • Partner with internal teams (Product Management, User Experience, Technical Communications, Services, Support, Engineering, and Executive Sponsors) to ensure coordination and alignment leveraging all necessary parties to ensure our success

  • Drive engagement and/or strategy, leveraging our internal partners to build a strategic and delivery roadmap tailored to the business priorities, accelerating their time to value

  • Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals

  • Coach and partner with project managers to ensure clarity and deliverable execution across various teams

  • Apply TraceLink product, business process, methodology & ecosystem knowledge to drive effective programs

  • Proactively build and expand business relationships that enable better product quality, time to delivery and customer satisfaction

What we’re looking for

Basic Qualifications:

  • Bachelor’s degree in business administration or related field

  • 7+ years experience in a role for enterprise or platform companies

  • A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business

  • The ability to effectively advise and influence cross functional teams without positional authority to gain adoption of strategic initiatives

  • The ability to quickly build momentum on a program and sustain it

  • Ability to interact at all levels of the organization, and with other TraceLink business areas

  • Excellent written and verbal communication skills and the ability to interface with senior leadership with confidence and clarity

  • Work full time in our Pune Office

Leadership Attributes:


  • Strong program and project management experience.

  • Supports the team to drive through risk and ambiguity with a strong bias towards action and delivery while incentivizing the team for follow best practices and SOPs.

  • Proactively identifies and removes project obstacles or barriers on behalf of the team.

  • Functions effectively under pressure, with deadlines, and on high-visibility projects.

  • Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.

  • Track record of setting targets, executing a plan, and delivering results against aggressive timelines.

  • Ability to plan and provide structure and organization in a fast-paced, changing environment.

  • Evaluates products and processes to ensure compliance where relevant.

  • Participate in and lead team discussions relative to current programs and projects.

  • Contribute to the larger TraceLink community (e.g. Services, Business Management, Marketing, Customers, and Engineering).


  • Engagement with a world-class team of project managers.

  • Supports a high-functioning team environment where people are motivated and supported, to share more, feel more engaged, and ultimately perform better.

  • Effective team and group leader who recognizes and shapes group dynamic, energy, progress, and unproductive/disruptive behavior toward desired session goals of the session.

  • Conflict Resolution skills, resolving issues and conflicts allowing team members to move forward and remain motivated.

  • Excellent communication skills and the ability to interface with senior leadership with confidence and clarity. Ability to interact at all levels of the organization, and with other TraceLink businesses and partners.

  • Demonstrated experience leading and influencing across a complex, global matrix organization.

  • Maintains commitment, perseverance, empathy and passion as a team member.

  • Influences and energizes others toward the common vision and goal.

  • Communicate effectively both within the immediate team and Product Management leadership.

  • Strong presenter

  • Ensure the team receives consistent messages and has a clear understanding of business direction, strategy, and results.


  • Uses critical thinking skills and disciplined approaches to help leaders and teams evaluate and resolve issues by defining solutions.

  • Acts and decides appropriately when all available information may not be possible to obtain. Uses root cause analysis to identify, correct, and/or eliminate the causes of problems as well as the problem itself.

  • Systems thinker; who can see patterns and relationships, similarities between programs and projects. Plans and scopes programs that improve processes at scale.

  • Helps assemble the larger 360 views of goals and supporting programs to reach those goals, and effectively communicates that picture to others.

What will help you in this role...

  • Working technical knowledge of software platforms

  • Working knowledge of GXP for the life sciences industry

  • Working knowledge of agile software development lifecycle

  • Working knowledge Atlassian software (Jira, Confluence)