Senior IT Systems Administrator, MDM

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are seeking a highly skilled and experienced Senior MDM Engineer to join our IT team. This role is critical in managing and optimizing our mobile device management (MDM) infrastructure for both Windows and macOS environments using Jamf and Intune. The ideal candidate will have a strong background in endpoint management, security, and compliance, solving a variety of technical problems and ensuring seamless integration and operation across all devices.

Responsibilities:

• MDM Administration: Oversee and manage the MDM infrastructure using Jamf for macOS (and iOS) devices and Intune for Windows devices.
• Device Enrollment & Configuration: Develop and implement automated processes for device enrollment, configuration, and management to ensure consistency and compliance.
• Security & Compliance: Ensure all devices comply with company security policies and regulatory requirements. Implement security measures, manage encryption, and handle security incidents.
• Policy Management: Create, deploy, and manage device policies, profiles, and compliance settings to optimize user experience and security.
• Troubleshooting & Support: Leverage your advanced technical skills to troubleshoot and solve complex technical problems
• Patch Management: Oversee and manage the deployment of OS and application updates and patches across all managed devices.
• Reporting & Monitoring: Contribute to the development of operational metrics used to monitor the health of our environment and tooling.
• Documentation & Training: Maintain comprehensive documentation of MDM configurations, processes, and procedures. Be a mentor to and provide support to IT team members.
• Project Management: Manage and engage in IT projects focused on endpoint management, security enhancements, and infrastructure changes. Assist in developing the team roadmap.

Must Have:

• Relevant Certifications:
• JAMF
• Jamf Certified Tech or Jamf Certified Admin
• Microsoft/Intune
• Microsoft Certified: Endpoint Administrator Associate
• Experience: 5-7 years experience in an MDM role managing Jamf and/or Intune.
• Required Skills:
• In-depth knowledge and experience with Jamf Pro and/or Microsoft Intune, or other Mobile Device Management (MDM) solutions.
• Strong expertise in administering and troubleshooting macOS and Windows operating systems.
• Proficiency with at least one scripting or software development language.
• Experience writing infrastructure as code using declarative configuration.
• Experience utilizing APIs to make changes and extend integrations
• Preferred qualifications:
• Knowledge of third-party and open-source endpoint management tools
• Expertise in overseeing large groups of macOS, ChromeOS, iOS, and/or Windows devices
• Skill in managing cloud infrastructure with a leading provider in the industry
• Communication & Collaboration Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong project management skills and attention to detail.