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VP, Total Rewards



Boston, MA, USA · Remote
Posted on Friday, June 14, 2024

Are you bready* for a change?

Toast is a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

About this roll*:

Toast is looking for a VP of Total Rewards to design, implement, and execute the total rewards philosophy, strategy, and programming across the globe. This leader will bring their expertise across the talent and business spectrum to align how we reward employees with our objectives and ambitions as a business, working collaboratively and creatively with leaders and Toasters around the world, partnering with our executive team and the Board of Directors, to ensure what we build and how we build it attracts, retains, and grows extraordinary talent.

This individual will be responsible for strategic direction and leadership of all aspects of Total Rewards. This includes overall leadership, collaboration, design, administration, communication, compliance, and vendor management associated with employee benefits, compensation, and reward and recognition programs, including payroll and stock administration. Strong capabilities in executive compensation design and delivery are key. This key leader will attract, direct and grow their team members as the organization continues to grow. Out-of-the-box thinking, strong business acumen, ability to partner with leadership, impeccable judgment, desire to be hands on while simultaneously setting strategic direction, and sense of urgency are critical to the success of this leader.

This role reports to the Chief People Officer and sits on the People Leadership Team.

Key responsibilities

  • In a highly collaborative environment, establish Total Rewards strategy for the company, ensuring that all compensation and reward programs and practices are aligned with the culture and business goals
  • Advise and guide Chief People Officer and the Board’s Compensation Committee on executive, incentive, and equity compensation philosophies, practices and guidelines
  • While being hands on, ensure that Total Rewards programs and practices are competitive in the marketplace to support business goals, recruitment, engagement, and talent development activities
  • Lead the Total Rewards team to game-changing results, including hiring and retaining key talent, and growing the capabilities of team members
  • Develop programs and guidelines to advance core financial goals of the company, including (but not limited to) stock-based compensation, G&A efficiency, revenue, and profitability targets
  • Establish strategy for benefits and continuously evaluate all benefit offerings to ensure they are cost-effective, competitive and meet the needs of the company and employees
  • Act as strategic partner to the Chief People Officer, CEO, and CFO alongside other senior leaders across the company
  • Proactively identify opportunities for changes, including new vendors, plan design, and funding
  • Determine and implement appropriate communication strategy across the Total rewards space, and develop manager and employee education programs to ensure all Toasters understand their compensation, benefits, and all available resources

Do you have the right ingredients*:

  • Several years of progressive Total Rewards experience, including designing and administering innovative incentive programs for both private and public companies
  • Proven track record interacting with, presenting to, and partnering with the Compensation Committee of the Board of Directors
  • Looks and thinks from a broad talent perspective - this leader doesn’t just think about compensation or benefits, but thinks about talent from all angles
  • Possesses a natural inclination to learn and listen to the business to meet it where it is, but also set an innovative vision to bring the company into the future rooted in business goals
  • Passionate about making a mark in the Total Rewards space and differentiating Toast within the industry
  • Demonstrated expertise in employee compensation and benefits strategy, planning, design & development, funding & compliance, and successful implementation/administration
  • A strong leader of teams who can attract, hire, and stretch direct reports to reach new levels
  • Ability and energy to engage, influence, and build relationships, and someone seen as a trusted advocate by all employees
  • Produces multiple options to consider regarding Total Rewards initiatives and drives discussion to determine best course of action
  • Combines setting strategic direction with the ability to execute; the ability to helicopter up and down the continuum of activities in a hyper-growth organization

*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact