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Director, People Technology Solutions



IT, People & HR
Boston, MA, USA
Posted on Wednesday, May 22, 2024

Director, People Technology Solutions

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our People Technology team is focused on building robust system- based solutions that make work easier, faster and more effective for all Toast employees. In this role, you’ll lead the development, implementation, management and improvement of best-in-class people information and enablement systems, as well as lead the effort to develop a seamless digital employee experience. This high-impact role is perfect for an individual who wants to create outstanding user experiences and drive efficiency across Toast.

About this roll* (Responsibilities)

  • Develop and drive a people technology strategy and roadmap that helps transform the employee digital experience. Partner cross-functionally with leaders to ensure people technology solutions operate effectively within Toast’s enterprise technology ecosystem and roadmap.
  • Lead the People Technology Solutions team. Establish team goals, align priorities and identify skills needed to meet commitments. Define roles, communicate performance expectations and support career and skill development plans. Define the team operating and delivery model, including use of outsourced service providers.
  • Partner deeply with Talent Operations and leadership to provide a best in class experience for Toasters engaging with the People team.
  • Lead the process whereby new technology projects are evaluated and prioritized. Directly or through staff, conduct business needs assessments and lead the evaluation and selection of people systems-based solutions
  • Prepare resource plans and timelines for HR systems projects, identifying cross-team requirements, external resources and other investments necessary to ensure successful project completion. Provide periodic updates on status of projects, staff capacity and any project challenges or risks in need of resolution.
  • Collaborate with IT, legal, and other departments to ensure a unified approach to data security and compliance across the organization
  • Provide strategy and oversight for Toast’s intranet application. As the owner of this area you will work cross-functionally to establish the system architecture, portal design and content governance guidelines that results in an engaging user interface and seamless access to information and resources.
  • Measure and assess the effectiveness of People systems. Turn data into actionable insights to drive continuous improvement.

Do you have the right ingredients*? (Requirements)

  • 10+ years of HR technology management experience within a growing, global organization
  • Experience managing Workday HCM and Payroll; other Workday module experience is a plus
  • Outstanding people management skills with the ability to attract, develop and retain talent
  • Strong project-management skills and demonstrated ability to resolve complex business, systems, data, and program delivery challenges
  • Demonstrated ability to lead and work with multi-functional teams, including a track record of successful program implementation and delivery

Special Sauce* (Nice to Haves)

  • Experience managing an intranet including development of a platform content strategy
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$162,000$259,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact