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Principal Product Manager for Customer Identity & Security



Product, Customer Service
Dublin, Ireland
Posted on Monday, April 8, 2024

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast’s Foundation Product Team is looking for an experienced Technical Product Manager who will lead two critical areas of our infrastructure platform; Customer Identity and Security.

Customer Identity is a key component integrated into every aspect of Toast’s product offering. As part of this role, you will be driving initiatives to ensure seamless authentication and authorization platform tooling that works with our suite of software and hardware products.

Security is built into everything we do at Toast and keeping our platform compliant and secure is our highest priority. If you have experience with PCI and SOX compliance and are passionate about the security for our customers then this could be the role for you.

About this roll* (Responsibilities)

  • Create the long term platform strategy for user authentication and authorization
  • Prioritize initiatives across all lines of business within Toast for customer identity and access management
  • Communicate and manage expectations with our stakeholders and customers for the identity platform
  • Identify areas of opportunity to streamline and seamlessly integrate security and compliance into every aspect of the platform
  • Prioritize security and compliance initiatives, and manage and mitigate any risk to the business
  • Gain stakeholder commitment to prioritize initiatives across all platform teams and ensure delivery of the highest priorities

Do you have the right ingredients*? (Requirements)

  • Passionate about security and protecting Customers using our products and services
  • Deep understanding of user authentication and authorization
  • Experience with PCI, SOX and SOC2 compliance
  • Understanding of security platforms and tooling
  • Experience driving company wide adoption of platform tooling and best practices
  • Outcome focused Product management experience with skills in user research, industry research and product frameworks
  • Understanding of Cloud technologies and AWS in particular
  • Technical background and experience is a must for this role
  • BSc in Computer Science, CompEng or equivalent technical field

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

*We love a great bread/food pun


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact