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Zuora Billing Administrator



Boston, MA, USA
Posted on Tuesday, April 2, 2024

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As an Architect, you will be responsible for designing, implementing, and expanding Zuora subscription billing and payment solutions and will bring a solid understanding of the Zuora Billing application and APIs, as well as experience integrating Zuora with other systems. In this role, you will collaborate with Product managers, Zuora internal technical resources, and other engineering teams in the R&D organization to design and deliver scalable technical solutions that meet growing business needs.

About this roll* (Responsibilities)

  • Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment Develop and configure Zuora’s Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes
  • Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures
  • Experience with customizing Zuora using the Zuora API and ZOQL
  • Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit, etc.
  • Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
  • Configure and manage notifications within Zuora to keep partners, both internal and external, informed of key events and updates
  • Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements
  • Provide guidance on billing processes and best practices, using domain knowledge to drive optimal solutionsAbility to lead business discussions with customers, discover requirement, frame a problem statement, lead solution workshops and deliver a Technical solution

Do you have the right ingredients*? (Requirements)

  • Experience with Zuora development, including Product Catalog, workflows, Security, Notifications, and Invoice Templates
  • Experience in translating requirements into technical specifications and solution design
  • Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
  • Experience in data analysis, conversion and migration, interfaces and reports
  • Experience with customizing Zuora using the Zuora API and ZOQL
  • Lead and implemented Zuora Billing for 1 or more companies
  • 5+ years of experience with Zuora Billing

Special Sauce* (Nonessential Skills/Nice to Haves)

  • Zuora Admin and Architect certifications
  • Knowledge of Zuora RevPro

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact