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Job Description

The ATC Engagement Associate Director will ensure activation and onboarding of Authorized Treatment Centers (ATCs) and will also maintain ongoing engagement to ensure the Healthcare Professionals and patient experiences are seamless throughout the treatment journey. This role is based in Riyadh and would support GCC Region.

Key Duties and Responsibilities:

• Acts as primary point of contact for all stakeholders at ATC and proactively supports multiple ATCs.
• Leads the engagement with internal cross-functional teams (e.g. Patient Services/Case Management, Apheresis Operations, Manufacturing, Quality Assurance, Data, Technology & Engineering (DTE) etc.) as well as act as the main point of contact with multiple external stakeholders within the ATCs (Healthcare providers, Finance, Technology, etc) to ensure successful activation of these ATCs.
• Defines the on-boarding strategy and lead the co-ordination activation process for all ATCs in the assigned territory (starts pre-approval).
• Engages with ATCs, thought leaders and management teams to support all centre onboarding and activation steps.
• Oversees and coordinates appropriate training measures for all relevant stakeholders in the clinic and the treating teams.
• Manages relationships with the ATC core internal team and provides guidance to all support functions involved in ATC activation and the patient treatment journey resulting in optimal ATC and patient experience.
• Drives and implements the overall ATC program strategy as well as develops and owns ATC account plans and objectives (excluding sales) and ensures regular reporting of progress made vs goals.
• Provides guidance to the ATCs to ensure patients can be treated (at regulatory approval) with our new technology rapidly and easily after their identification.

Key Requirements:

• Degree in relevant discipline

• Strong experience of working within GCC region healthcare market (min 7 years)

• Ability to work cross-functionally and to lead and influence a cross-functional team

• ​Ability to build strong internal as well as external relationships to enhance and strengthen represent the company’s profile

• Ability to lead a project team, to oversee generation of insights and apply those insights to business problems/opportunities and make strategic recommendations

• Established strong network in the industry and ability to build and maintain networks

• Good communication skills in both Arabic and English (written and verbal) at all levels and ability to influence at a senior level, both internally and externally

• Knowledge and understanding of Cell and Gene Therapy and/or rare disease market

• Ability to work in a highly dynamic and fast-growing organization with demonstrated capability to be at ease in a matrix structure with ability to influence

• Demonstrated ability to develop strategy and make strategic recommendations

• Good project management skills

• Ability to prioritize, demonstrating first class organizational skills and time management skills

• Solid understanding of the compliance framework with a high level of integrity

• Strong learning agility

• Good IT skills e.g., Microsoft Office (Word, Excel, PowerPoint and Outlook).

• Ability to travel within the region.

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