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Job Description

General Summary:

The Facilities Operations Senior Specialist will lead critical and potentially sensitive projects requiring a high degree of professionalism, collaboration, and urgency. This role is required to coordinate with all Operations staff leaders as well as other key personnel across Corporate Communications, HR, Finance and GIS to ensure the Operations operating model is aligned with internal and external customer needs are constantly delivering value. This role will directly support Operations strategic planning and execution, projects, budget management, financial review/approval flows, and resource planning.

Key Duties and Responsibilities:

• Oversee and manage all laboratory services projects (implementation of new processes/systems).
• Supports in the maturation of and leads continuous improvement strategy for Laboratory Services.
• Facilitate the documentation of technical processes and justifications, ensuring that procedures in place and team are adequately trained.
• Facilitate the auditing and compliance of the laboratory services team.
• Facilitate and oversee Lab Space Planning (using established Lean techniques).
• Lab Services Project coordinator for Lab refits (equipment install support, ‘lab mods’ and capex etc.).
• Liaises with the Facilities Project Engineering Manager as part of lab works and CAPEX planning.
• Facilitate maintenance of the laboratory services element of the BCP.
• Oversee monitoring systems maintained by Lab services and support any related upgrades (environmental monitoring, safety monitoring and BMS monitoring etc.).
• Close communications with End-Users, procurement, internal contractors and vendors to manage lab instrument service contracts, repairs, parts orders, servicing.
• Optimizes operation processes for daily services and support for maximum quality and customer satisfaction.
• Participates in the review and selection of potential vendors to complete tasks or projects.
• Contributes to building and maintaining relationships with peers inside and outside the organization and industry to ensure strong cross-group collaboration and connection with Operations management.
• Responds to and resolves on-line help desk requests across areas of responsibility.
• Ensures all risk assessments and SOPs in area of responsibility are maintained and reflect current practice.
• Keeps all instrumentation documentation and metrics up to date including utilization dashboards.
• Support Lab Services, FM and EHSS teams with site projects (e.g. relating to instrumentation, lab furniture/services installations and refits) and compliance (H&S policy, insurance inspections, gas-system/power shutdowns etc.).
• Related administration and use of software systems eg orders / invoices, asset databases etc.
• Deliver continuous improvement within remit eg. Efficiencies, cost savings, sustainability initiatives.
• Provides support for the wider Laboratory Services groups and cover for other Snr Technicians as required.
• Participates in the development and management of Facilities departmental and capital budgets and allocated company facilities expense budget.
• Develops effective partnerships and work collaboratively with business partners (HR, Finance, Legal, Corp Comms).
• Stays informed of relevant local and federal codes and disseminates information.
• Other duties as directed by the Laboratory Services Manager.

Knowledge and Skills:

The role requires a high degree of communication with various departments and internal customers, a flexible attitude as priorities change is important. The candidate will have previous knowledge of laboratory instrumentation maintenance, laboratory H&S, compliance, contract management and experience of working in a fast-paced laboratory setting. They will be/have:​

• Proven ability to work at a fast pace on multiple projects of a critical nature.
• Good understanding of operations principles and practices.
• Proven ability to guide new members of team.
• Experience with developing budgets and controlling costs.
• Motivated and assertive attitude with excellent customer services in the Pharmaceutical or Biotech industry.
• Experience in coordinating staff, leading a cross functional project team/initiatives and developing team unity.
• Team player with experience of strong communication skills with all levels including senior management.
• Good awareness of health, safety and environmental legislation relevant to the role.
• Strong independent judgment to organize services, seek out and implement improvements and new initiatives.
• Proven organizational skills with the capability to set and meet deadlines in a timely and efficient manner.
• Proven ability to be adaptable, assist other functions and to achieve buy-in from other groups.
• Attention to detail, excellent self-organization skills and ability to work under critical time pressures.
• Confident with Microsoft Office applications and software systems.

Education and Experience:

• Bachelor’s degree in relevant discipline.
• Typically requires proven experience in a similar role or equivalent combined educations.

Preferred Education and Experience:

• Relevant background in Pharmaceutical Laboratory Services or Biotech industry OR degree or similar level qualification, preferably in science or subject related to the role.
• Experienced in implementing and managing LEAN Sigma and CI technical elements within a laboratory setting.
• Experienced in strategy for planning and executing projects with a clear methodology (Prince).
• Experience in Scientific Services provision and Asset Management processes.
• Auditing experience.
• Experience of Work in an accredited or regulated laboratory environment.
• Experience of EHSS and compliance (NEBOSH, IOSH managing safely preferred).
• Contractor management.

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