At Securonix, we’re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON’s AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.

Recognized as a six-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience—all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.

Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.

At Securonix, we are driven by our core values and place our people at the heart of everything we do:

• Winning as One Team: We work together with universal respect to achieve aligned outcomes
• Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers
• Agility in Action: We embrace change and are unified in our purpose and objectives amidst change

Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.

Role Summary:

The Senior Support Specialist is the senior authority responsible for the reliability, performance, and control of the organization’s network infrastructure. This role owns the design, operation, and continuous improvement of enterprise and cloud networking environments. Support responsibilities exist to protect network stability, enforce standards, and resolve high-impact failures—not to process routine requests.

This position requires deep operational judgment, strong systems thinking, and the ability to manage complexity without allowing entropy to win.

Core Responsibilities:

Network Architecture & Ownership

• Design, operate, and evolve enterprise and cloud network architectures supporting high availability, scalability, and predictable performance.

• Own Layer 2 and Layer 3 networking including routing, switching, segmentation, IP addressing, DNS, and traffic flows.

• Define and enforce network standards, configuration baselines, and change controls.

• Maintain authoritative network documentation that reflects reality, not aspiration.

Network Operations & Stability

• Serve as the final escalation point for network-related outages, degradation, and complex connectivity issues.

• Diagnose and resolve performance problems involving latency, packet loss, routing asymmetry, or bandwidth saturation.

• Perform root cause analysis for incidents and drive permanent remediation, not temporary relief.

• Lead maintenance windows, upgrades, and network changes with minimal operational risk.

Monitoring, Visibility & Control

• Implement and maintain comprehensive network monitoring and telemetry across on-prem and cloud environments.

• Analyze traffic patterns, capacity trends, and failure modes to anticipate issues before they impact users.

• Establish meaningful alerts that reflect real service risk rather than tool-generated noise.

Security-Aware Network Management

• Implement and manage network controls including firewalls, VPNs, segmentation, and access policies as part of disciplined network design.

• Ensure network changes do not introduce unnecessary exposure, instability, or unmanaged trust relationships.

• Collaborate with security teams to support incident response and containment at the network layer.

Senior Technical Support & Leadership

• Handle only high-impact escalations where network behavior affects business-critical systems.

• Mentor support and infrastructure staff in structured troubleshooting and network fundamentals.

• Improve operational maturity through clear runbooks, escalation paths, and post-incident learning.

Continuous Improvement & Engineering Discipline

• Identify systemic weaknesses in network design or operations and drive corrective action.

• Evaluate new networking technologies, providers, and architectures with a bias toward simplicity and resilience.

• Reduce operational fragility by eliminating undocumented dependencies and ad-hoc configurations.

Required Experience:

• 7+ years in network engineering, network operations, or infrastructure roles.

• Deep expertise in enterprise networking concepts (routing protocols, switching, VLANs, IP addressing, DNS, DHCP).

• Hands-on experience with firewalls, load balancers, and network appliances.

• Proven experience diagnosing complex network failures under pressure.

• Experience operating networks in cloud environments (AWS, Azure, or GCP).

Preferred Experience:

• Networking certifications (CCNP, CCIE, JNCIP, or equivalent).

• Experience supporting hybrid or multi-cloud environments.

• Familiarity with infrastructure-as-code or network automation.

• Exposure to compliance or regulated environments where network control and auditability matter.

What Success Looks Like:

• Network incidents are rare, well-understood, and resolved decisively.

• Performance and availability are predictable rather than reactive.

• Network design decisions reduce complexity over time instead of accumulating it.

• The network is treated as a first-class system with clear ownership and accountability.

Benefits:

As a full-time employee with Securonix, you will be eligible for the following employee benefits:

• Health Insurance with a total sum insured is INR 7,50,000
• Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
• Personal Accident with total sum insured is INR 10,00,000
• Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.

Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.