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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Analyst, Risk Management

Job Title
Analyst, Mastercard Data & Services, Risk & Compliance

Overview
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments, and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.
• The Data & Services (D&S) team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
• The Analyst role will support Risk Management & Compliance functions across D&S, with the day-to-day focus on cross-functional collaboration across D&S sales and finance teams, as well as the broader Mastercard accounting and customer account teams. This position will serve as a central point for D&S engagements with incentive funding structures.

Role
• Primary accountability to manage “Incentive ID Exceptions” process associated to D&S opportunities which are funded by broader core Mastercard deals as part of incentives offered to clients. This role will be accountable for reviewing and approving exception requests related to CBA, MIF, and MDF incentive funding that are submitted by D&S sales teams on a daily basis.

• Work closely with D&S sales (CBLs), D&S finance (finance planners), MA customer account owners (CAMs), and MA accounting teams (GBSC) to identify the correct funding sources for D&S engagements/SOWs.
o “Funding sources” may encompass existing deals, new deals, renewal/addendum deals, forecasted funding, volume-based funding, performance-based funding, etc.
o Ensure ongoing correspondence on each use-case to outline the appropriate resolution path forward for missing funds before approving any exceptions.

• Provide support/training resources during the SFDC opportunity lifecycle to educate teams on the process that will help reduce the potential risks associated with revenue rejections.

• Partner with other D&S Risk Management and Compliance team members to closely monitor exceptions and help escalate “Aged” exceptions for appropriate actioning.
o Monthly SFDC extraction of newly added exceptions to update the tracked population of “Open” and “Aged” exceptions.
o Monthly PPT reporting of exceptions based on status, exception reason, and funding type. This will support the escalations effort to reduce the risk of revenue rejections.

• Identify gaps in existing ongoing monitoring processes and support development of enhanced monitoring practices to include escalation reporting back to the business

• Use monthly GBSC “Free Services Files” to resolve “Open” or “Aged” exceptions in SFDC if they were already accepted in the CRS system.
o Manage a monthly touchpoint with GBSC teams to review all open exceptions & then reach out to necessary contacts (CBL/CAM) on “Aged” exceptions
o Align Risk Team’s exceptions tracking with GBSC Team’s rejections tracking

• Provide input for future improvements in the overall incentive funding process
o Support requests to Mastercard Technology for ongoing tech development efforts & address any defects after changes are made

• Ad Hoc training and addressing process questions
o Lead communication efforts on upcoming changes (both process & system)
o Maintain updates to Confluence page guidance
o Support urgent asks from the business during month-end and quarter-end time periods

All About You
• Bachelor’s degree required
• Knowledge of Salesforce.com preferred
• Accounting background with some experience in compliance
• Strong project management, organizational, planning, and follow-up skills.
• Ability to influence those not directly under leadership
• Highly organized self-starter with detail oriented focus and effective follow up
• Familiarity with strategic planning process
• Experience applying digital technologies, including but not limited to APIs and artificial intelligence, to improve artificial intelligence, to improve customer experience (CX) and operational efficiency
• Goal-oriented, action-focused, strong interpersonal and communication skills
• Excellent command of verbal and written communication for all levels of stakeholders
• Skilled in issue research and resolution and a keen attention to detail.

Location: Bogota / Gurgaon

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.