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Care Navigation Manager

If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Care Navigation Manager who is passionate about working with seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.

We’re reimagining what it feels like to experience a mental health challenge as a senior. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers.

If not Us, then Who? Seniors need better mental health care NOW. Our mission is urgent. And, we’ve got the perfect team to take this on.

Mission is our Middle Name There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact.

Care Team Obsession Our team members are our focus, our obsession. We listen and learn from, and with, our clinicians to find the right answers. When we care obsessively for our clinicians, our patients and families will get the care they deserve.

Moving Mountains We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people.

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?”

The Role

The Care Navigation Manager is an essential leader that provides direct oversight to Rippl Care Navigators and empowers the team to deliver exceptional support to our patients and caregivers. This leader collaborates with the Director of Care Navigation to ensure strategic, operational and clinical quality goals are met or exceeded. The Rippl Care Navigation team provides guidance, education and resources to our patients and caregivers, helping them to navigate the complex journey of dementia care, and ensuring that each person receives support specifically tailored to their needs. Rippl Care Navigators play a key role in the Rippl care model and work collaboratively in an interdisciplinary team which includes Medical Directors, Advanced Practice Nurse Practitioners and Licensed Clinical Social Workers. Care Navigation is a central focus of the Rippl care model, and as such, this leader is influential across the organization.

Reporting to the Director of Care Navigation, the Manager will oversee daily operations of the rapidly growing Care Navigation team. This includes accountability for daily operations, and process improvement, to maximize effectiveness of care navigation delivery. This position will collaborate with various levels of management and leadership, and should be a trusted partner across the organization.

Responsibilities:

• Supervise a remote team of Care Navigators. Care Navigators are unlicensed care team members who undergo intensive, evidence based dementia training to provide highly proficient navigation services
• In accordance with Rippl’s core value of Care Team Obsession, promote a positive work experience and ongoing professional growth for the Care Navigation team
• Ensure effective daily operations of the team from technical, operational and quality perspectives
• Identify process improvement opportunities to ensure an excellent dyad experience and effective care navigation workflows
• In collaboration with the Director of Care Navigation, ensure all clinical quality metrics are met or exceeded
• Assist in creation of partner reports and communications
• Address and respond to care navigation inquiries from Rippl Account Management, Business Development and Operations
• Establish and nurture a psychologically safe environment, where the team can bring their whole selves to work and do their best work,
• Partner with recruiting to grow a best in class care navigation team
• Partner with Clinical Trainer for onboarding and ongoing learning and development of the Care Navigation team
• Foster a culture of collaborative communication with the Rippl interdisciplinary team and business leaders
• Partner with Operations to ensure compliance with all healthcare regulations, including HIPAA, other data privacy and safety regulations
• Support the maintenance of accurate and complete healthcare records to meet legal requirements
• Monitor patient and caregiver satisfaction and address concerns or complaints
• Uphold all Rippl Core Values

Qualifications:

• 3-5 years of healthcare management experience
• Bachelor's degree required; preferred degree in Master of Healthcare Administration (MHA), Master of Business Administration (MBA) or Clinical degree
• Preferred clinical experience working with an electronic health record
• Strongly preferred experience managing people in a remote environment
• Excellent analytical and problem-solving skills
• Strong organizational, detail oriented and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment

What's in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Remote work opportunity
• Competitive compensation
• Annual bonus eligibility
• Equity in the form of stock options
• 401(k) plan with a healthy match
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Well-being and Remote Work stipend
• Competitive PTO

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Role: Range is $90,000 - $110,000, depending on experience

Bonus: Opportunity to earn up to 10% of total compensation

We are going to make some very big waves starting with a small Rippl - come join us!

Apply online at www.ripplcare.com/careers