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Director, Implementation

If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Director, Implementation who is passionate about working with seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them, as they are to their patients. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.

We’re reimagining what it feels like to experience a mental health challenge as a senior. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers.

If not Us, then Who? Seniors need better mental health care NOW. Our mission is urgent. And, we’ve got the perfect team to take this on.

Mission is our Middle Name There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact.

Care Team Obsession Our team members are our focus, our obsession. We listen and learn from, and with, our clinicians to find the right answers. When we care obsessively for our clinicians, our patients and families will get the care they deserve.

Moving Mountains We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people.

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?”

The Role:

The Director of Implementation will play a critical role in unlocking the next phase of our growth. This role is essential in ensuring partners and providers are set up for success, leading the development of our implementation approach, tools, governance, and team. The Director of Implementation will drive the organization as we scale and manage growth, developing frameworks and structures to facilitate expansion into new states. This position will be pivotal in driving our organization's growth and success, ensuring our partners and providers are set up for seamless and effective integration.

Responsibilities

• Lead the post-sale onboarding and implementation process for new partners, ensuring a seamless transition and integration into operations.
• Oversee and continuously improve the customer onboarding and implementation experience, prioritizing customer satisfaction, operational efficiency, and seamless navigation of service complexities across partners.
• Collaborate with BD, partner success, product, IT, and operations to coordinate resources, interdependencies, and activities necessary for successful customer onboarding.
• Develop reporting to monitor implementation progress and KPIs across new customer cohorts, identifying risks and issues early and developing mitigation strategies.
• Conduct weekly status meetings to review progress and resolve issues, ensuring high-quality, timely, and consistent customer onboarding experiences.
• Develop frameworks and structures to support expansion into new states and drive organizational growth.
• Build out and scale the implementation team over time as business needs evolve.
• Lead internal projects and initiatives as capacity allows, contributing to overall organizational improvement and growth.

Qualifications

• 8+ years of experience in implementation or project management, with at least 4 years in the healthcare industry.
• Bachelor's degree in business administration, healthcare administration, public health, or related field (Master's degree preferred)
• Proven track record of leading teams and building out functions, with the potential to lead a team of managers over time.
• Experience in value-based care or implementing clinical solutions.
• Demonstrated ability to build efficient, repeatable, and delightful processes to onboard customers.
• Proven ability to lead seamless implementations while navigating multiple key service partners and internal stakeholders.
• Strong collaboration skills to work effectively with cross-functional teams.
• Ability to build out and scale the function and team based on the needs of the business.
• Strategic mindset with the ability to develop frameworks and structures to support organizational growth and expansion.
• Excellent communication and interpersonal skills to effectively engage with partners, providers, and internal stakeholders.
• Strong analytical and problem-solving abilities to identify risks, develop mitigation strategies, and ensure successful implementations.
• Proficiency in project management tools and techniques to manage complex implementations efficiently.

What’s in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible schedules and the opportunity to work from home
• Competitive compensation
• Annual bonus eligibility
• 401(k) plan with a healthy match
• Equity in the form of stock options
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Well-being and Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $130,000 - 170,000, depending on experience

Bonus: Opportunity to earn up to 10% of total compensation

We are going to make some very big waves starting with a small Rippl - come join us!