Your primary responsibility will be to lead the successful implementation of our robotic systems

in warehouses, fulfillment centers, and logistics facilities. The expectation is that you are

fast-learning, independent, and can work with our engineering and go-to-market teams to make

our customers and industry partners successful.

You Will:

● Deploy automation solutions including robots, software, and auxiliary hardware in

customer warehouses and e-commerce fulfillment centers.

● Configure, calibrate and test software and hardware for new, custom, or updated system

deployments

● Conduct on-site integration and test activities (or support these activities remotely) and

evaluate post-go-live performance metrics.

● Be the primary point of contact for customers in the field during install and go-live

● Execute field retrofits, upgrades and repairs (or support these remotely); working with

our mechanical, electrical, and software engineers on troubleshooting field issues

● Contribute to engineering and business development projects at RHR HQ

● Support RHR in global tradeshow and marketing efforts, deploying and supporting demo

systems both directly and remotely, as well as representing RHR in these and other

public events

● Lead and support in-person and remote instruction and training for customers, industry

partners, and RHR resources

You Have:

● BS in EE/ME/CS or equivalent. Experience in services or deployment engineering

positions is a plus

● Fundamental knowledge of basic programming (Linux and/or Python experience is a

plus)

● Strong interpersonal skills to learn about local operations and to identify and build

relationships with on-the-ground stakeholders such as warehouse managers and IT

operators

● Strong organization and time management skills; ability to cope with fluctuating

workloads and high-stress situations

● Mechanical and electrical repair skills. Are you a “tinkerer?"

● Excellent written and oral communication skills

● Be comfortable standing for up to 10 hours in one day testing our robots

● Travel can fluctuate between 50-100% each month (can sometimes be lower, and

includes international visits to customer sites)

Bonus Skills:

● General understanding of network topologies such as VPNs, firewalls, and routers
● Experience with PLC programming
● Ability to write tools and scripts to automate repetitive tasks
● Experience recording logs and documenting software bug
● Experience with AI- usage and creativity encouraged