Please note that interviews with the team for this exciting role will start in the second week of January. In the interim, we're thrilled to kick off the process with a Recruiter interview if you are selected for next steps.

About Rialtic

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io.

The Role

As a Client Success Manager, you will be responsible for understanding the client’s business goals and aligning the company's offerings to achieve those objectives. You will actively monitor account health, identify risk factors for churn, and work on strategies to increase engagement and satisfaction. By combining account management duties, such as overseeing service delivery and coordinating renewals, with a success-focused mindset, you will ensure a seamless client experience that not only maintains but also enhances the value provided to the client over time. This holistic view of the client lifecycle aims to foster long-term loyalty and growth for both the client and the company.

You are:

• Organized: You are able to manage highly interdependent, complex projects and keep various work streams on track.
• Autonomous: You work well autonomously and have experience collaborating with cross-functional teams with multiple deliverables.
• Ambitious: You are eager to make an impact at Rialtic. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.
• A team player: Client Success Managers collaborate across the Sales team and with basically every team at Rialtic. You are able to work with a range of disciplines to execute on your work.

You will:

• Lead the post-sale engagement, retention, and growth of your clients partnered closely with the Client Success Lead.
• Own the overall health and success of your portfolio by assessing client needs, rolling out communication and engagement initiatives, reporting results, and developing strong, long-term, consultative relationships with clients
• Support expansion of your accounts – identify opportunities, drive business outcomes, ensure clients are successful in partnership with the Success team
• Build and foster cross functional relationships with the Sales, Content, Product, Marketing, Engineering and Executive leadership team.
• Advocate for the client to internal stakeholders. Share client feedback and insights to Product Management, Content, Engineering, Marketing, and Sales on the innovation and improvement needed to optimize the Rialtic user experience.

You have:

• 3+ years of Healthcare experience
• 5+ years of experience in an Account Management, Client Success, or Customer Success Management role
• Experience developing consultative relationships with clients
• Proven experience building cross functional relationships with Sales, Marketing, Engineering, Executive leadership team

Rialtic Values

• High Integrity
  • Do the right thing. Provide candid feedback. Be humble and respectful.
• Customer Value Comes First
  • Delivering value to our customers is our North Star.
• Work as One Team
  • Collaborative, inclusive environment to advance our mission.
• Be Bold & Accountable
  • Speak up. Take accountability. Continually improve.
• Pursuit of Excellence
  • Innovate, iterate and chase the best possible outcomes.
• Take Care of Yourself & Others
  • Prioritize the health and wellbeing of yourself and your teammates.

Rialtic Benefits:

• Freedom to work from wherever you work best and a home office stipend to make it happen
• Meaningful equity and 401k matching
• Unlimited PTO, comprehensive health plans and wellness reimbursements
• Comprehensive health plans with generous contribution to premiums
• Mental and physical wellness support through TalkSpace, Teladoc and One Medical subscriptions