Senior Desktop Support Specialist
REGENXBIO
Customer Service
Rockville, MD, USA
USD 68k-90k / year + Equity
Posted on Oct 18, 2025
Who we are
REGENXBIO is an exceptional place to work. You'll have the opportunity to collaborate with some of the best and the brightest people, touch amazing science, and be a part of extraordinary plans. Our core values: Trust, Accountability, Perseverance, and Innovation drive everything we do. We aim to bring these values to life every day with all that we do, and we believe that what we do matters - to patients, to their families, and to their communities.
The opportunity:
As the Senior Desktop Support Specialist, you will assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software. This position is responsible for performing routine tasks at an OS level to ensure system integrity, repairs, reimages, maintenance, and keeps inventory of IT equipment. Additionally, this role also supports new technology rollouts, participates in testing and special projects, and delivers onboarding training for new users to ensure smooth integration into company systems.
What you'll be doing
- Respond, diagnose, resolve, and report user-reported technology problems involving computers (hardware and peripherals, O/S configuration, standard client software applications, access/rights and network connectivity)
- Follow incident response policies.
- Set up and install new desktop and laptop equipment ensuring proper installation of monitors, docking stations, phones and cable management.
- Maintain inventory of IT equipment.
- Coordinate hardware warranty support as needed with vendors and manufacturers to resolve issues in a timely manner.
- Deploy laptop images using appropriate deployment technologies
- Participate in new application and hardware rollouts, testing and special projects as needed
- Perform IT onboarding training for new IS systems and users
- It is imperative that REGENXBIO employees embody our core values by working collaboratively, building strong relationships and using clear communication to meet shared objectives.
What we're looking for
- Minimum of 3-5 years acting as a Desktop Support Specialist with relevant similar duties
- Bachelor’s degree preferred
- Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems
- Working knowledge of the Microsoft Office Suite / Office 365
- Working knowledge of Windows Operating Systems, particularly Windows 10 and Windows 11
- Knowledge of Active Directory user and computer management: reset passwords, unlock accounts, create accounts, change OU’s, join and unjoin from domain.
- Knowledge of Microsoft Intune and computer desktop management practices.
- Knowledge of Dell desktop and laptop hardware
- Understand basic networking principles, including network troubleshooting for connectivity issues, wireless, DNS, use of tools like ping, ipconfig, and nslookup
- Ability to communicate effectively both verbally and in writing
- Enthusiastic willingness to learn about current IT technologies and their implementation
- Strong problem-solving and critical thinking skills
Why should you apply?
By joining REGENXBIO, you will have the opportunity to be a part of a growing company, with an incredible team, who is passionate about developing novel AAV gene therapies for patients in need.
We offer a comprehensive and competitive benefit & compensation package which includes market-competitive salaries, an annual bonus program, education assistance, retirement plan with employer match, stock options at all levels, summer hours and more! The estimated compensation range for this role is $68,000 to $90,000 annually. The actual salary offered to the final candidate depends on a number of factors such as relevant work experience, skills, education, and years of experience.
In addition, professional development is important to us. By joining our team, you’ll have the opportunity to be exposed to challenging projects and have access to development resources to help you grow personally and professionally.