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Care Manager - Social Worker (Philadelphia)

Quartet Health

Quartet Health

Customer Service
Philadelphia, PA, USA
Posted on Tuesday, August 15, 2023

About Quartet Health

Quartet is a purpose driven value-based behavioral healthcare company, building the nation’s leading behavioral health home. We deliver integrated care and better outcomes to improve the health of communities across America. Quartet is a trusted partner of health insurance plans, health systems, community behavioral health centers, certified community behavioral health clinics, and federally qualified health centers in 36 states across the country. We identify people in need of care and connect them directly to high quality behavioral care providers, including Quartet’s own medical group.

At Quartet, our values guide the way that we work together, starting with our commitment to putting patients first, and our shared focus on collaboration and innovation, so that we – together – can improve lives, one person at a time.

Quartet is backed by top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, Independence Health Group, and Echo Health Ventures.

Our Benefits

We're proud to offer the following benefits to all clinicians:

  • Competitive compensation​
  • 100% cost coverage for a​ll required licensing​/credentialing fees
  • ​IT equipment and ​support
  • Mental health benefits via our EAP, with up to 5 free counseling sessions per concern
  • Mileage/transit reimbursement where travel is required for the role

​W​e offer additional benefits to our team members working full time:

  • A​ generous accrued PTO policy in addition to ten paid holidays and paid maternity leave
  • ​R​obust medical, dental and vision insurance plans
  • A 401​(k​) plan with employer match
  • 100% employer-paid life insurance​, short-term and long-term disability insurance
  • ​Annual continuing education​ unit (CEU) budge​t

Role Compensation

  • $70,000 annual base salary
  • 15% target bonus, paid quarterly, based upon performance as assessed by management

About the Team & Opportunity:

Quartet is looking for a Care Manager - Social Worker in the Philadelphia area who is passionate about holistic care to those with serious mental illness. Our Care Manager - Social Worker is a critical member of our multidisciplinary team, responsible for referral, linkage and related coordination of care for managing behavioral care for adult patients with serious mental illness, both virtually and in person.


  • Develop a strong rapport with a diverse set of patients (socioeconomic status, age, sexual orientation etc.), supporting patient engagement in the program
  • Responsible for inbound and outbound patient contact, including scheduling appointments and managing inbound phone calls directly from patients
  • Liaisons to facilities (e.g. hospitals, inpatient centers) by developing deep relationships with key personnel (e.g. Discharge planners)
  • Determines plan to address non-clinical care gaps by facilitating connections to community-based services & supports
  • Flags acute events such as patient hospitalizations to the Nurse Care Manager
  • Leads patient management services including medical records requests, prior authorizations, pre-certifications, advanced care planning documentation, etc.
  • Willingness to assist with after hours call coverage on an as-needed basis, in partnership with the rest of the care team in a staggered schedule

Minimum Qualifications

  • Bachelor’s or Master’s Degree in Social Work or LCSW
  • 2+ years of clinical social work experience with behavioral health populations, or 5+ years of clinical social work experience with general populations
  • Experience in supporting longitudinal care plans for complex patients, in partnership with a broader internal Care Team
  • Ability to travel locally within the Philadelphia region at least 60% of the time to see patients in the hospital, home and community
  • Have a valid driver’s license, active auto insurance, have access to a car and willingness to drive to the patient location
  • Excellent written and verbal communication with an emphasis on clarity and compassion
  • Strong computer skills, including experience working with Electronic Health Records (EHR)
  • Basic understanding of insurance products, benefits, coverage limitations, laws and regulations as it applies to the health plan

Preferred but not required Qualifications

  • Experience in supporting care management for individuals with complex mental health concerns, including patients with Serious Mental Illness or co-occurring substance use disorders
  • Experience working with academic health systems
  • Knowledge of the local health system landscape and available providers in the greater Philadelphia area
  • Consistently model our values including strong teamwork, patient-focus, innovation, excellence and productivity
  • Experienced in using Microsoft Word and Excel as well as ability to work with multiple applications
  • Bilingual candidate (Spanish and/or other languages)
  • Passionate about helping build innovative models of care that improve the lives of vulnerable populations

Hiring at Quartet:

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties - reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to