Senior Recovery Manager
Prosper Marketplace
United States
Posted on Sep 17, 2024
The Role
Prosper’s Risk Operations team is seeking a dynamic leader to drive and optimize Recovery operations while influencing strategy and initiative execution across all Prosper products. The Senior Recovery Manager is responsible for proactively identifying opportunities to maximize Prosper’s recovery of outstanding debts and mitigate potential losses. You will also participate in execution coordination to ensure key initiatives are successfully implemented while providing insight on future enhancements.
Problems You Will Solve
- Assist leadership with developing comprehensive recovery strategies to minimize financial losses and optimize the collection of outstanding debts
- Assess current state operations to determine opportunities for automation, enhancement, and efficiency and executing on those initiatives
- Maintain working relationship with third party collection agencies, debt buying companies, legal professionals, and other partners to enhance recovery efforts
- Stay updated on industry trends, regulatory changes, and best practices related to debt recovery and adjust strategies accordingly
- Create comprehensive dashboard and process for facilitating Market Share updates
- Establish, monitor, and report on key performance indicators (KPI’s) to senior management, providing insight and recommendations to improve performance
- Develop and maintain policies, procedures, and documentation related to debt recovery activities, ensuring compliance with applicable laws and regulations
- Collaborate with cross-functional partners including credit risk, operations analytics, product and engineering, legal, compliance, customer experience and fraud teams to implement strategies and improve performance
About You
- Bachelor’s degree in Engineering, Economics, Business Management, Finance, or other related fields. Advanced degree preferred.
- 8+ years of experience within collections and recoveries, preferably in post charge off vendor management, debt sales, and litigation.
- Strong analytics, strategic thinking and problem-solving abilities with a data driven mindset and strong attention to detail.
- In-Depth knowledge of debt recovery strategies, principles, and practices.
- Acute awareness of regulatory environment as it pertains to collection vendor management and third party oversight.
- Excellent communications skills, both written and verbal, with the ability to interact effectively with stakeholders at all levels.
- Demonstrated leadership with proven ability to collaborate and influence across functional areas as well as with external partners.
- Experience in debt recovery software and tools.
Whats In it For You
- Employer paid health, dental and vision insurance
- Unaccrued paid time off plus company holidays
- Access to education & career development courses through Udemy, child & pet care assistance credits with Urban Sitter, legal resources through Rocket Lawyer, and more!
- Onsite kitchen with fully stocked snacks & monthly catered lunches
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