Program Manager
PharmEasy
Quick Commerce Program Manager Job Description
Job Summary:
We are looking for an experienced and motivated Program Manager to oversee the end-to-end operations of a Quick Commerce project across multiple cities. The ideal candidate will coordinate with internal and external stakeholders, manage store launches, and drive operational excellence by leading teams, streamlining processes, and ensuring timely order fulfillment.
Roles and Responsibility :
Multi-City Operations Management
Oversee and manage operations across multiple cities, ensuring streamlined processes and adherence to project timelines.
Coordinate with internal and external stakeholders to ensure project deliverables, including store launches, are completed on schedule.
Team Leadership, Management & Training:
Recruit, train, and manage a team of pickers, and packers.
Set clear goals and expectations and monitor team performance through KPIs.
Motivate and engage the team to maintain high productivity and ensure smooth daily operations.
Handle shift planning and rostering and ensure adequate workforce allocation during peak and non-peak hours.
Ensuring training of pharmacists/pickers, packers
Order Fulfillment & Store Operations:
Oversee the end-to-end order fulfillment process to meet delivery timelines (10-30 minutes window).
Ensure orders are picked, packed, and dispatched accurately and efficiently.
Track KPIs like order processing time, fulfillment rate, delivery time, and shrinkage.
Identify bottlenecks and inefficiencies in operations and develop solutions to address them.
Inventory & Stock Management:
Ensure regular stock audits to maintain accurate inventory levels.
Manage incoming stock from warehouses/vendors and coordinate timely replenishment.
Implement measures to minimize shrinkage and reduce wastage.
Location planning to improve pick up tat.
Onboarding of New Store
Ensuring smooth onboarding of the new store.
Coordinating with different stakeholders and vendors to ensure timely onboarding of the stores and following the onboarding process and managing all the data and documents in the right place.
Preferred Candidate
Graduate from reputed colleges (NIT/IIT/MBA from tier 1 preferred).
5-6 years of experience in operations, retail, or warehouse management (experience in dark stores or quick commerce is preferred).
Proven experience in leading large teams with a track record of meeting operational KPIs.
Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
Good communication skills (Extrovert personality preferred).
Open to fieldwork and should have a bike to commute.
Good with Google Sheets/excel is a plus point.