Shared Center Specialist
Odaseva
Kuala Lumpur, Malaysia
Posted on Thursday, June 8, 2023
About Odaseva:
Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.
With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.
Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.
Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.
It's a great time to join us!
When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.
Your Role:
Odaseva is looking for a Shared Center Specialist to provide top-notch support and deliver high-quality services, enabling seamless operations across the organisation, while upholding Odaseva's commitment to excellence and customer satisfaction.
Your responsibilities will include:
- Process Efficiency: Execute operational tasks (described in Standard Operating procedures) accurately and efficiently, contributing to streamlined workflows and increased productivity across multiple business units.
- Documentation Management: Maintain meticulous records and ensure proper documentation is in place, enabling easy access to information and fostering transparency within the organisation.
- Responsiveness: Provide prompt and accurate responses to inquiries related to Shared Center activities, ensuring effective communication and customer satisfaction.
- Service Level Compliance: Monitor and track service level agreements (SLAs), ensuring adherence to established standards and delivering services within the agreed-upon timelines. Update activity tracking tools like Case management solution to contribute to up-to-date and accurate reporting.
- Process Improvement: Identify and report process improvement opportunities, contributing to the continuous enhancement of Shared Center operations and overall efficiency.
- Collaboration: Actively participate in cross-functional initiatives, fostering collaboration and contributing to the optimisation of Shared Center processes. Eager to help and provide quality service to the teams
You will bring:
- 3-5+ years of working experience, preferably in a shared service center or similar operational environment.
- Excellent communication skills in English, both written and verbal, enabling effective interactions with stakeholders at all levels.
- Strong problem-solving and analytical abilities, with a proactive approach to identifying and resolving issues.
- Demonstrated ability to work well in a team-oriented environment, collaborating with colleagues to achieve shared goals.
- Keen attention to detail and accuracy, ensuring the delivery of high-quality services and adherence to established standards.
- Full professional proficiency in English
Odaseva’s values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork
Odaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.
We are:
🔥 Pro-equality, pro-diversity
🔥️ A team of smart and kind people (inspire emulation - not competition)
🔥️ A culture of professional excellence yet casual style
🔥 A place where you can make an impact and grow your career
🔥️ A company at the forefront of data & cloud innovation
🔥 A competitive employer
🔥 Truly international, with offices in Paris, San Francisco, Sydney and London
🔥 In favour of Flex office
Odaseva is an EEO employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.