Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Zone 1: San Francisco Bay Area

Zone 2: Seattle-WA & New York City Metro Area

Zone 3: California Cities, Boston-MA , Austin-TX, Chicago-IL, Denver Metro Area

Zone 4: North Carolina Cities, Atlanta Metro Area, Dallas-TX, Miami-FL, Philadelphia-PA, Phoenix-AZ,

Zone 5: Non-Listed USA Regions

For sales roles, starting salaries are expressed as On Target Earnings (“OTE” = base + commission), and short-term incentives are in the form of and governed by sales commission plans.

Non-sales roles may also be eligible for additional compensation. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

All regular exempt full-time employees are also eligible for stock options, and Medical, Dental, and Vision coverage with generous premium contributions for both employees and their families, the option of a Health Savings Account with Employer Match, Company paid disability and life insurance with the opportunity to add additional coverage for you and your family.

Notable is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Notable is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Notable are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Notable will not tolerate discrimination or harassment based on any of these characteristics. As part of this policy and legal compliance, Notable will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Notable will also accommodate a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) if the accommodation is reasonable and will not impose an undue hardship.

If you are experiencing a technical issue with your application or an assessment, please email recruiting@notablehealth.com to request assistance.

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.

We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.

Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.

Role Summary:

We’re looking for a Senior Manager of Product Support to lead and scale our support function. This person will oversee the Product Support and Maintenance teams, ensure service levels are met across the organization, and continuously improve how we triage, resolve, and learn from customer issues. The role requires someone who can operate both strategically and hands-on when needed, improving systems and processes while enabling the team to perform at a high level.

What You’ll Do:

• Lead and continue building the Product Support and Maintenance teams, managing utilization, resource allocation, and ticket resolution to maintain strong service levels.

• Run daily ticket triage and ensure issues are routed, prioritized, and resolved efficiently across internal teams.

• Serve as the primary escalation point for complex technical support issues, occasionally working directly with customers to drive resolution.

• Audit, diagnose, and configure support systems while identifying and implementing process improvements that enhance operational efficiency and customer satisfaction.

• Partner closely with Customer Success, Delivery, and R&D to align support operations with broader organizational goals and support customers as they transition into maintenance status.

• Build and refine processes, templates, and automation (including agents or prompts) to improve support efficiency and scalability.

• Leverage and optimize CRM and ticketing systems to improve visibility, reporting, and overall team performance.

• Support the broader builder community by collaborating with internal leaders to ensure builders have the resources and guidance they need.

What We’re Looking For:

• 5+ years of experience managing customer support or technical support teams.

• Strong experience managing service levels and operational performance in a support environment.

• Proven ability to delegate effectively while stepping in hands-on when necessary.

• Experience auditing, diagnosing, and improving support systems and workflows.

• A process-oriented mindset with a track record of improving support operations and resource allocation.

• Comfort working with ticketing systems such as Zendesk or similar platforms.

• Experience building automation or efficiency tools such as agents, prompts, or workflow automation.

• Technical fluency and the ability to support a technically sophisticated customer or builder audience.

• Strong communication skills and the ability to collaborate with both technical and non-technical stakeholders.

• Comfort operating in a fast-paced environment and partnering closely with leadership to evolve support strategy in real time.

#LI-MB1

We value in-person collaboration and connection. For Bay Area–based employees, this role requires being in our San Mateo office at least three days a week. For remote employees, occasional travel to headquarters is expected for company-wide events and onsite gatherings.

Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be a recruiter from Notable from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.

Compensation Range: $128K - $169K