Engagement Manager
Neo4j
Sales & Business Development
United States · Remote
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.
Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
Job Title: Engagement Manager
Role Overview: The Engagement Manager leads the implementation of Neo4j technology solutions using traditional, agile, and tailored methodologies. This collaborative technical leader works alongside customers, Neo4j Sales, Sales Engineering, and Professional Services management to ensure successful project delivery. The ideal candidate brings expertise in database technologies, software development lifecycle, and nurturing diverse, multi-location teams while embodying Neo4j's values and driving customer success.
Key Responsibilities:
Complex Project Management
- Lead multiple concurrent projects while coordinating teams across onshore and offshore locations, including both employees and partners. Proactive approach to identifying and addressing project challenges
- Cultivate a supportive environment that encourages teamwork and knowledge sharing, reflecting our open and inclusive culture
- Model solutions-oriented leadership
- Develop comprehensive internal and customer facing project artifacts including Jira backlogs, weekly reports, risk assessments, and Gantt charts
- Ensure timely delivery within scope and budget for numerous concurrent projects. Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
- Monitor key performance indicators for schedule adherence, margins, and customer satisfaction
- Ability to anticipate and address project complexities including environment constraints and integration challenges
- Facilitate project close procedures with lessons learned and process improvements.
- Identify up-selling and cross-selling opportunities with the engagement team
- Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments
Resource and Financial Management
- Co-lead semi-weekly Resource Planning Sessions with other Engagement Managers and Regional Consulting Managers
- Collaborate with Professional Services management to identify skill requirements and source appropriate talent
- Maintain and update corporate professional services automation (PSA) tool, Certinia, for effective resource allocation
- Analyze project financial information and manage margins by setting work plans and assisting consultants in the delivery of professional services work
- Ensure adherence to financial close procedures and governance guidelines
Effective Communication
- Ability to identify and communicate opportunities for further customer success
- Deliver weekly status reports and dashboards on project health to stakeholders
- Establish strong relationships with matrix project teams and cross-functional departments
- Encourage a quality-focused culture and develop contingency plans using established risk analysis methods
- Identify and mitigate potential risks throughout the project lifecycle
- Engage regularly with mid-to-senior-level customer stakeholders to gather solution direction and feedback, demonstrating our focus on user success
Qualifications
- 5–8+ years experience managing mid-to-large or complex engagements autonomously
- Bachelor's degree in engineering, computer science, or related field preferred
- PMP, Agile, or relevant certifications strongly preferred
- Familiarity with Professional Services Automation tools (PSA), ideally Certinia
- Demonstrated ability to manage and cultivate consulting teams and customer relationships
- Strong track record of effective communication and collaboration skills when partnering with cross-functional teams (sales, sales engineering, support, legal, and HR)
- Excellent analytical, problem-solving, and presentation abilities
Bonus Points:
- 2+ years working in an Engagement or Project Management capacity in a Professional Services organization
- Industry experience in Financial Services, Life Sciences, Manufacturing, Technology
- Experience managing graph database projects using such technologies as Neo4j, TigerGraph, JanusGraph, or similar technologies, Snowflake, Databricks, NoSQL/Relational providers such as MongoDB, Couchbase, or Teradata.
- Experience managing projects on cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform
The annual on target earnings range for this position based in the United States is listed below. This range is an estimate, and the actual on target earnings may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range.
In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence.
Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
- Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
- Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
- 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
- Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
- Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
- A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.
Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)
Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.
More information at www.neo4j.com.