Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes. For more information, visit napster.com.

Description

Napster, the AI company democratizing access to expertise through embodied, multimodal agents.

Department: Strategic Alliances

Reports To: SVP, Strategic Alliances

**Location: Europe or UK

Role Overview

The Senior Strategic Alliance Manager is the primary commercial and operational owner for large-scale B2B2C distribution partnerships, with a dedicated focus on telecommunications carriers, digital service providers, loyalty and major consumer platforms.

This role bridges executive deal origination and post-launch scale. You will own end-to-end partner governance, orchestrate technical delivery handoffs into centralized engineering sprints, and drive joint go-to-market execution across international markets. As our portfolio scales, this role establishes the foundational blueprint for regional operating models across EMEA, the Americas, and APAC.

Core Responsibilities

1. Commercial Governance & Partner Leadership

• End-to-End Account Ownership: Act as the primary commercial and operational interface for tier-1 telecommunications carriers and ecosystem distribution partners following initial contract execution.
• Executive Cadence: Establish and lead joint steering committees, recurring commercial check-ins, and Quarterly Business Reviews (QBRs) with senior counterparts.
• Commercial Protection & Growth: Monitor contract milestones, SLA adherence, and partner obligations. Identify contract expansion opportunities, renewal pathways, and new product distribution lanes within existing carrier accounts.

2. Technical Delivery Interface & Operations

• Work with technical teams to ensure timely delivery and implementation of contract requirements.
• Own the structured commercial-to-technical handoff, translating contract commitments into clear scopes of work
• Handle operational processes

3. Go-to-Market & Partner Enablement

• Cross-Functional Marketing Alignment: Serve as the team’s dedicated link into global partner marketing and enablement functions, leveraging centralized frameworks, toolkits, and collateral for local carrier execution.
• Co-Marketing Campaigns: Co-design and execute joint launch playbooks, bundle marketing, digital merchandising, and subscriber acquisition campaigns alongside carrier marketing teams.
• Channel Enablement: Facilitate partner frontline and sales enablement programs to maximize consumer take-up, attach rates, and digital distribution reach.

Profile & Qualifications

• Domain Expertise: 7+ years of commercial partner management, business development, or alliance experience within the telecommunications, digital services, VAS, or carrier aggregation sectors.
• Telecom Fluency: Deep, proven understanding of how telecom operators function—specifically carrier billing models, OSS/BSS integration touchpoints, legal/regulatory gates, and retail/digital distribution cycles.
• Track record of management multi-million Euro deals.
• Experience working with Channel Partners.
• Hybrid Skill Set: Demonstrable ability to operate seamlessly across three disciplines: high-touch commercial relationship management, technical milestone coordination, and co-marketing campaign execution.
• Cross-Functional Execution: Proven track record of working effectively with matrixed engineering teams (solutions architects, FDEs) and leveraging centralized partner marketing frameworks.
• Executive Presence: Strong stakeholder management skills; capable of driving alignment with VP- and C-level partner executives while remaining hands-on with operational execution.
• International Scope: Prior experience managing multi-territory carrier agreements across Europe, MENA, or the Americas. Fluency in additional languages is an asset.

Key Performance Indicators (KPIs)

• Milestone Execution: Partner launch timeliness and delivery milestone completion against contractual target dates.
• Retention and Growth of revenue
• Governance Quality: Rigorous QBR execution, SLA adherence, audit compliance, and partner satisfaction scores.
• Distribution Impact: Joint campaign execution quality, attach rates, subscriber take-up, and account expansion reach.
• Operational Efficiency: Seamless technical delivery handoffs with zero unmanaged engineering drift.

Our Culture:

• Impact: Play a meaningful role in scaling our partner ecosystem across the US.
• Ownership: Take responsibility for partner outcomes and follow commitments through to completion.
• Collaboration: Work across teams to create a seamless experience for our partners.
• Commerciality: Understand how strong partner relationships translate into pipeline and revenue.
• Growth: Thrive in a fast-paced, evolving environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.

We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.