Function: Product

Reports To: CPO

Location: Anywhere in US (CST, EST) or UK

About Napster

Napster offers lifelike AI agents that meet your customers wherever they are, and collaborate with your employees as coworkers. Agents that meet your customers on your website, inside your app, on a kiosk in a hospital lobby or a quick-service counter. And agents that work right next to your people, a real crew for every single employee.

THE OPPORTUNITY

In 1999, Napster gave everyone access to the world's music. Today the Napster App gives everyone a personal crew of AI experts for everyday life: finance, wellbeing, learning, music, and more.

A single assistant answers questions. A crew works a problem. Each agent has its own expertise and its own memory of you, you can see and talk to them on video, and they hand work to each other the way a good team does. That is the bet the Napster App makes, on iOS, Android, and Web, and it is the consumer surface of everything Napster builds.

We need someone to own it.

THE ROLE

You lead the Napster App squad and own the roadmap end to end: what gets built, what gets cut, what ships this sprint. You work directly with engineering, design, and the agent team, and with the Partnerships team on everything a partner's customer will see.

This is an early product in a new category. Most people opening it for the first time have never heard the phrase "AI crew." Your job is to make the first ten minutes obvious and the first month indispensable.

Own the roadmap. The launch lineup is three crews: music, productivity (finance and wellbeing), and tutors. You set the order of what comes after, make the trade-offs, and ship.

Make partner distribution work. Not everyone finds the app through a store search. You own the journey for people who arrive through a partner: activation, onboarding, trial and entitlement flows, billing, localization, and per-market store presence. You translate partner requirements into a product plan without forking the product.

Run the crews as a product. Each crew is a set of agents with a defined job. You set the quality bar for what a crew must do on day one, work with the agent managers who own each agent, and decide when a crew is ready to ship.

Define and track what matters. Activation and trial conversion by channel and market. Agents used per user per week. Return sessions. Creation rates. Retention by cohort. Free-to-paid conversion. You define the metrics, instrument them, and hold the team to them.

Design for sharing. The artifact people share isn't always the one you'd expect. Sometimes it's the cover art with their face on it rather than the song. The song gets saved; the cover gets posted. You design for the moments that drive organic growth, not the moments that look important on a roadmap slide.

Own the launch playbook. Store listings, screenshots, release notes, partner-facing assets, and the sequence that gets each market live, so every surface a partner's customer checks tells the same story.

WHAT WE'RE LOOKING FOR

You've owned a paid consumer subscription on mobile. Acquisition, trial, conversion, churn, and the pricing and packaging decisions behind them. Five or more years in product, at least two on iOS or Android; if you have three and have shipped more than people with ten, we want to talk. Loyalty programs and B2B tools are useful background; they are not this.

You build with AI, and you can prove it. You've shipped working products to real users with Claude Code, Cursor, or similar. You understand foundation models, real-time voice, video synthesis, and agent orchestration as trade-offs you make weekly, and you can hold a real conversation with engineers about APIs, streaming architectures, and model orchestration.

You've shipped where there was no playbook. You wrote it while executing, decided with 60% of the information, and drove direction through influence rather than org-chart authority.

Bonus points for:

• AI-native consumer products (beyond adding an AI feature to an existing app)
• Distribution through carriers, OEMs, banks, or other bundled-subscription partners
• Music tech, creator tools, or social platforms
• A product pivot where the existing user base was attached to the old thing

WHY THIS ROLE

A name that opens doors. Napster gets press attention and partner conversations that most consumer AI apps spend years and real money to earn. You'll feel that on your first launch.

A product early enough to define. Your decisions shape what the Napster App becomes. This is creation, not optimization.

A platform underneath. The agents you ship in the app share the same foundation as the ones Napster runs inside enterprises, so the app inherits capability the team didn't have to build twice.

HOW WE WORK

We're a distributed, global team. Most of what you need to know about our culture shows up in how we operate.

We build in the open. Specs are short. Prototypes ship before they're polished. If something is wrong, we'd rather find out from a real user this week than from a stakeholder review next month. Make the thing, show the thing, fix the thing, in that order.

We run the company on our own product. The CPO and CTO prototype the features they want in Claude Code before anyone writes a spec, and they show up to standup with working code. Internal tools get built the afternoon they're needed. Our own agents work inside the company alongside the humans: they write briefs, track programs, and post their work to Slack. You'll be expected to work the same way from your first week.

We argue, then commit. Disagreement is welcome. Prolonged alignment cycles are not. Once a decision is made, we move. If you can disagree in a meeting, commit by the end of it, and execute the next morning, you'll fit.

Small team, real ownership. There's no layer of middle management between you and the work. You'll talk to the CPO, the CTO, and the engineers building the features. Your decisions will be visible by Friday.

Benefits

• Paid Time-Off: We offer flexible vacation time with 10 company holidays.
• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
• Wellness: Access to Teladoc and an EAP
• Parental Leave: Paid leave
• Retirement Savings: Contribute pretax earnings to our 401(k) Plan

Our Culture

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
• Ready to shape our future? Apply now and be part of something extraordinary!

We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.

CCPA Notice for California Job Candidates: Please review our CCPA notice at

https://www.napster.ai/policy-docs/ccpa-notice-for-job-candidates