About Napster:

Founded on the principle of democratizing access—first to music in 1999, now to creative expertise in 2025—Napster has consistently been at the forefront of transformational technology shifts that expand markets and empower users. The company’s latest platform turns passive consumers into active creators, providing the interface layer between foundation AI models and human creativity. For more information, visit napster.com.

About the Role

With Napster's native integration inside Microsoft's ecosystem, more developers and enterprise teams are building on our API than ever before. We're looking for a Developer Success Manager to make sure every one of them reaches production and keeps growing once they get there.

This is a technical, relationship-driven role that owns the developer journey after the first handshake: onboarding, implementation, adoption, and expansion. You'll work most closely with enterprise developers and the partner teams building on Napster, acting as their advocate inside the company and their guide from evaluation to a live, scaled deployment. Where our Developer Relations team builds the community and brings developers in, you make sure they succeed once they are here.

What You'll Do

Onboarding & Technical Success

• Own the developer journey from first API call to production deployment, and stay connected through every milestone along the way
• Run technical onboarding for enterprise developers and engineering teams, covering setup, authentication, the first integration, and the path to a live deployment
• Spot roadblocks early, whether authentication friction, rate limits, integration gaps, or unclear docs, and clear them before they stall a project
• Be a go-to expert on Napster's API: its capabilities, limitations, authentication flows, rate limits, and the use case patterns that work
• Build reference integrations and sample applications that map to what your developers are actually trying to ship

Adoption, Retention & Growth

• Drive adoption and time to value across your portfolio of developers and accounts, from first call to scaled production usage
• Track account health and usage signals, step in proactively when an integration stalls or usage drops, and keep projects moving toward go-live
• Partner with Sales and Partnerships on technical evaluations, proofs of concept, and the commercial milestones tied to them
• Identify expansion opportunities as developers grow, surfacing new use cases and additional teams that could build on Napster
• Stay close to renewal timelines and the technical health of each deployment to reduce churn risk

Enterprise & Microsoft Ecosystem Engagement

• Be the technical success partner for enterprise developers and ISVs building on Napster within the Microsoft ecosystem
• Work alongside the Business Development team to take Microsoft channel partners and ISVs from technical onboarding through to production
• Stay current on Microsoft platform releases and roadmap changes that affect live and in-progress Napster integrations

Cross-Functional Advocacy

• Be the voice of your developers inside Napster, carrying their friction points and feature requests to Product and Engineering
• Turn recurring blockers and feedback into clear, prioritized input that shapes the API, SDKs, and tooling
• Partner with Support and Engineering to drive fast resolution when developers hit technical issues
• Track sentiment and common friction points across your accounts, and share what you learn with the teams that can act on it

What We're Looking For

• 6+ years in Developer Success, Customer Success, Technical Account Management, Solutions Engineering, or a comparable technical post-sale role working with developers
• Hands-on experience with REST APIs, SDKs, and developer tooling, enough to read code, debug an integration, and hold a credible conversation with engineers
• A track record of taking technical customers from onboarding through to production, ideally with enterprise accounts
• Familiarity with the Microsoft developer ecosystem (Azure, GitHub, Copilot Extensions, or Azure AI Foundry) a strong plus
• Comfortable owning commercial outcomes like adoption, retention, and expansion alongside technical ones
• Strong communicator who can run a working session with an enterprise architect and a check-in with a commercial stakeholder in the same day
• Genuine curiosity about AI, video, and the future of how enterprises work with agents

Nice to Have

• Experience at or working closely with an AI infrastructure or AI agent company
• Background in technical account management or solutions engineering for an API-first or developer platform product
• Existing relationships within Microsoft's ISV or partner network
• Familiarity with media processing pipelines or agentic workflow tooling

Benefits

• Paid Time-Off: We offer flexible vacation time with 10 company holidays.
• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
• Wellness: Access to Teladoc and an EAP
• Parental Leave: Paid leave
• Retirement Savings: Contribute pretax earnings to our 401(k) Plan

Our Culture

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
• Ready to shape our future? Apply now and be part of something extraordinary!

We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.

CCPA Notice for California Job Candidates: Please review our CCPA notice at

https://www.napster.ai/policy-docs/ccpa-notice-for-job-candidates