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Customer Development Manager IV

Lumere

Lumere

Customer Service
Remote
Posted on Tuesday, July 2, 2024

The Customer Development Manager IV is the primary account manager for strategic ePay customer relationships. The CDM IV will develop and manage customer relationships to achieve payment portfolio growth, profitability, and revenue retention goals. At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Description

The Customer Development Manager IV is the primary account manager for strategic ePay customer relationships. The CDM IV will develop and manage customer relationships to achieve payment portfolio growth, profitability, and revenue retention goals.

Key Responsibilities

  • Develop and execute strategic and tactical account plans for large or strategic dedicated accounts in alignment with established payment portfolio and business strategies to increase customers’ product utilization, implement best practices for the procure to payment cycle, and achieve portfolio growth and revenue retention targets
  • Proactively utilize customer and ePay information to develop and execute customer payment strategies
  • Collaborate with internal and external partners to drive overall customer satisfaction and a consistent customer experience focused on growth and retention
  • Support onboarding efforts for new suppliers in the network
  • Act as the voice of the customer providing feedback for continuous improvement within the ePay organization
  • Assess portfolio risk and ensure referenceable customers within assigned base
  • Support ePay sales and operational teams as necessary
  • We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.

Key Duties

  • Facilitate and manage required customer touchpoints and business reviews including open issues, scorecards, key performance indicators (KPIs), and benchmarking
  • Obtain and utilize provider or supplier spend information to develop and execute payment strategies
  • Specific to Supplier Customer Development Manager: Ensure and communicate performance to contract compliance, which includes performing monthly or quarterly analysis for spend volumes.
  • Prepare business review reporting and metrics and present to customer, document action items, maintain meeting minutes, and complete action items
  • Monitor and maintain KPIs specific for customer account management model, work with customer to address and resolve outlier issues
  • Serve as the escalation point for customer issues
  • Identify customer training needs or gaps and provide appropriate resources
  • Other duties as assigned
  • Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.

Key Competencies

  • Excellent written and verbal communication skills
  • Self-motivated with solid work ethic
  • Ability to develop and maintain business relationships
  • Analytical, detail-oriented with demonstrated project management skills
  • Ability to work in a fast-paced, evolving environment while managing multiple priorities
  • Ability and willingness to travel up to 25%
  • Ability to work remotely/from a home office
  • Demonstrated financial acumen and fluency in finance and accounting principles
  • Proficient in Microsoft Office with intermediate to advanced skills in Excel

Required Education, Certifications, and Experience

  • Minimum 7+ years of experience in a Customer Success Manager or similar Account Development role, including:
    • Direct engagement with senior level decision-makers in large, multi-divisional, or multi-national organizations
    • Revenue growth and retention responsibility of $3M or more
  • Bachelor’s degree in Finance or comparable business degree

Preferred Qualifications

  • Advanced degree (e.g., MA, MBA)
  • Experience working directly or indirectly in healthcare finance or payments industry
  • Experience using Salesforce.com

Estimated salary range: $87,400 - $116,500

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/


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GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.


GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.