SaaS Product Implementation Program Manager - Public Sector
Icertis
Product, Operations
London, UK
At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and more.
Join our public sector team and help drive technological transformation for the US government and Federal agencies where your work will make a direct impact on national operations. Discover more about Icertis public sector solutions here.
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
Location: Reston, Virginia. Note that this role is full-time, in-person at our new Reston, VA office
- Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Business Administration.
- 8+ years of experience in program or project management, with a focus on the public sector or government contracting.
- Proven track record of successfully managing multiple complex projects.
- Excellent leadership and communication skills, with the ability to build strong relationships with clients and internal teams.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Proficiency in project management tools and methodologies, such as Agile or Scrum.
- Experience with contract management or procurement processes is highly preferred.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Excellent organizational and time management skills, with a focus on attention to detail.
- Willingness to travel as required for client meetings and project engagements.
- Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts.
- Knowledge of SaaS, Microsoft technologies, and Cloud services
Salary Range:
Min $117,000 - Max $175,000 USD per year
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary, an annual bonus and an equity component are included in the compensation package.
Our Commitments: Icertis is committed to:
- Icertians (employees) and their family's physical, mental and financial health and wellbeing
- Turbocharging Icertians careers
- Making a social and environmental impact in our communities
- Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
- Generous holidays including the 4th of July week off – paid
- Free professional and leadership coaching
- Annual personal development allowance
What We Offer
- Robust medical (physical & mental vision and dental benefits
- Employee assistance program (EAP)
- Equity (RSUs) and shared ownership in the company
- Generous 401K match
- Flexible work environment
- Paid maternity and paternity leave
- Generous holiday and PTO program
- CaaS (coaching as a service)
- Annual personal development allowance
- 7 Days for Humanity – 7 paid volunteer days annually
- Global and regional DEIB steering committees, employee resource groups (ERGs)
- Global DEIB training programs and guest speakers throughout the year
This position will be working on US government contracts which require either US Citizens or US Persons (Permanent Residents) depending on the project. Additionally, this role may require the ability to obtain and maintain a US government Top Secret security clearance.
#LI-AA1
- Lead and manage complex, multi-year SaaS implementation projects for Federal clients.
- Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
- Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.
- Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models.
- Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.
- Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.
- Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.
- Drive continuous improvement and post-implementation analysis to improve future delivery cycles.