Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

• 12–15+ years of experience in Customer Operations, Services Operations, Partner Operations, or Post-Sale Strategy within enterprise SaaS.

• Strong domain knowledge in enterprise platforms such as CLM, procurement, ERP, or CRM.

• Deep experience with Gainsight, Rocketlane, or similar Customer Success and Delivery PSA platforms.

• Exceptional analytical, systems-thinking, and executive communication skills.

Salary Range:

Min $203,000 - Max $195,000 USD per year + 20% bonus
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.

Our Commitments

Icertis is committed to:

• Supporting employees’ and their families’ physical, mental, and financial well-being.

• Accelerating Icertians’ careers.

• Making a social and environmental impact in our communities.

• Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.

• Generous holidays, including the 4th of July week off (paid).

• Free professional and leadership coaching.

• Annual personal development allowance.

What we offer:

• Robust medical, dental, vision, and mental health benefits.

• Employee Assistance Program (EAP).

• Equity (RSUs) and shared ownership in the company.

• Generous 401(k) match.

• Flexible work environment.

• Paid maternity and paternity leave.

• Generous holiday and PTO program.

• CaaS (Coaching as a Service).

• Annual personal development allowance.

• 7 Days for Humanity – seven paid volunteer days annually.

• Global and regional DEIB steering committees and employee resource groups (ERGs).

• Global DEIB training programs and guest speakers throughout the year.

• Customer & Services Presales Operations

• Own the operational framework supporting services and partner presales, including intake models, scoping standards, handoff governance, and readiness criteria. Partner with Sales, Customer Success, and Consulting leadership to ensure consistent deal qualification and expectation-setting.

• Resource, Capacity & Demand Management

• Own global resource planning and capacity management models across Consulting, Solution Architecture, and Partner delivery ecosystems. Design forecasting and prioritization mechanisms to support growth and skill coverage.

• Delivery Excellence & Consulting Asset Governance

• Establish and govern delivery excellence standards, including methodologies, playbooks, accelerators, and reusable consulting assets. Drive continuous improvement through quality metrics and retrospectives.

• Partner Success & Partner Delivery Program Operations

• Own the partner delivery operating model in partnership with Global Alliances team, including consulting partner onboarding, certification requirements, quality standards, and performance governance. Ensure delivery consistency and accountability across the partner ecosystem.

• Training & Certification

• Own end-to-end enablement and certification strategies across Customer Success, Consulting, and Partner audiences, including role-based learning paths and recertification cadence.

• Customer Platforms Ownership

• Serve as executive owner for Gainsight and Rocketlane, ensuring platform adoption, data quality, and alignment to scalable customer journeys.

• Customer Data, Insights & Predictive Intelligence

• Own customer-facing analytics, health scoring models, predictive risk indicators, and executive dashboards to support proactive engagement.

• Digital & Scaled Customer Success Operations

• Design and operationalize digital and low-touch customer success motions, including segmentation, automated journeys, and performance metrics.