The AVP, Customer Experience is the frontline executive responsible for engaging Icertis’ most strategic customers to achieve measurable adoption, value realization, and business outcomes—while evolving how Customer Success operates in an AI-first, outcomes-driven environment.

This is a player / coach role, accountable for direct executive engagement with customers as well as the continuous development of the processes, tools, operating models, and talent required to deliver scalable, high-impact customer outcomes. The role balances hands-on customer leadership with organizational transformation, ensuring Customer Success evolves to meet the expectations of modern enterprise customers in 2026 and beyond.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

• 10+ years of customer-facing leadership experience across enterprise SaaS, technology, procurement, contracting, legal, commercial, and/or consulting environments

• Proven success managing and growing strategic enterprise accounts with senior executive stakeholders

• Ability to operate effectively in complex, high-growth, and ambiguous environments

• Strong executive presence with the ability to build credibility and trust at all levels of customer organizations

• Experience aligning customer business challenges with platform and AI-enabled solutions

• Passion for developing talent and leading high-performing, collaborative teams

• Bachelor’s Degree required; MBA or equivalent experience preferred

• Willingness to travel up to 60%

Salary Range:

Min $195,000 - Max $355,000 USD per year + 25% bonus

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.

Our Commitments

Icertis is committed to:

• Supporting employees’ and their families’ physical, mental, and financial well-being.

• Accelerating Icertians’ careers.

• Making a social and environmental impact in our communities.

• Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.

• Generous holidays, including the 4th of July week off (paid).

• Free professional and leadership coaching.

• Annual personal development allowance.

What we offer:

• Robust medical, dental, vision, and mental health benefits.

• Employee Assistance Program (EAP).

• Equity (RSUs) and shared ownership in the company.

• Generous 401(k) match.

• Flexible work environment.

• Paid maternity and paternity leave.

• Generous holiday and PTO program.

• CaaS (Coaching as a Service).

• Annual personal development allowance.

• 7 Days for Humanity – seven paid volunteer days annually.

• Global and regional DEIB steering committees and employee resource groups (ERGs).

• Global DEIB training programs and guest speakers throughout the year.