Functional Consultant, Customer Support (Func)
Icertis
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See open jobs at Icertis.See open jobs similar to "Functional Consultant, Customer Support (Func)" F-Prime Capital Partners.Job Info
- Job Identification 6496
- Job Category Customer Support
- Posting Date 01/20/2025, 04:22 AM
- Job Schedule Full time
- Job Shift Rotational Shift
- Locations Pune Office
Responsibilities
- Understand how the product works and how it is used by customers.
- Work closely with customers to answer questions about features and capabilities of our product Interact with customers on call to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills.
- Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
- Continue to upgrade own knowledge as per the new product version
Qualifications
- 2 to 3 years previous experience in an Application Support role.
- Willingness to work in rotational 24/7 shifts.
- Excellent database knowledge and troubleshooting skills with expertise in SQL & Stored Procedures.
- Exposure to Windows Azure and Cloud Computing will be an added advantage.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.
- Outstanding written and verbal communication skills.
- The ability to coordinate, follow up, follow through and drive issues to closure proactively.
- Ability to follow the defined process to provide best solution to customer issues and get excellent customer satisfaction.
- The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer’s problem.
- Ability to work in team and help team achieve the organization goals along with individual milestones.
Required Skills
About Us
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.
About the Team
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
This job is no longer accepting applications
See open jobs at Icertis.See open jobs similar to "Functional Consultant, Customer Support (Func)" F-Prime Capital Partners.