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We’re looking for a self-motivated and experienced Benefits Manager with a strong global background to help us scale our employee benefits programs across multiple regions, ensuring we offer competitive, innovative, and employee-centric benefits that align with our company’s values and strategic objectives.

The Global Benefits Manager is responsible for the day-to-day administration, management, and strategic oversight of employee benefits programs globally. This role involves both hands-on administration and strategic planning to ensure benefits are compliant, competitive, and well-communicated to employees in all regions. The ideal candidate thrives in a fast-paced environment while managing our health and welfare plans, retirement plans, leave of absence administration, and other benefits programs that support flexibility, health, and wellness for employees.

• Oversee the overall and daily administration of global benefits programs including healthcare, retirement, life insurance, disability, wellness programs, time-off policies, and other employee benefits.
• Ensure accurate and timely processing of enrollments, terminations, and changes in benefit elections for employees across all global regions.
• Serve as the main point of contact for employees regarding benefits inquiries, resolving issues, and providing clear guidance on program details and eligibility.
• Manage and maintain benefits records in HRIS system, ensuring up-to-date and accurate data.
• Collaborate with payroll to ensure accurate benefits deductions and contributions.
• Manage leave of absence programs, including FMLA and other region-specific leave policies.
• Manage the annual contract renewal process for health and welfare plans including establishing employee premiums (in conjunction with Total Rewards and Finance Leadership) and managing open enrollment processes.
• Understand plan performance and trends, and provide actionable recommendations and creative solutions for all benefits programs.
• Develop benefits communications strategy and lead collaboration efforts with Human Resources, Legal, and Corporate Communications; create and deliver compelling employee communications enabling employees to understand the value of the organization’s benefits program.
• Serve as primary contact for benefits brokers, providers, and 3rd party administrators - ensuring accountability, plan effectiveness, and expectations are achieved.
• Ensure benefits programs comply with federal, state, and local regulations for each country in which we operate, including tax, labor, and healthcare laws.
• Provide support in the design and implementation of a Wellness Program that encourages and improves the overall well-being of the organization’s workforce.
• Manage the monthly bill reconciliation process for accurate and timely bill payments

• At least 10 years benefits design and administration experience, with at least 3 of those being global employee benefits experience, ideally within a fast-paced, high-growth tech company or startup environment
• Strong knowledge of global benefits programs, including healthcare, retirement, and wellness initiatives, with expertise in the US, India, and EMEA
• CEBS (Certified Employee Benefits Specialist) certification strongly preferred
• Experience in the day-to-day administration of benefits programs, including processing enrollments, managing benefits data, and handling employee inquiries
• Experience managing vendor relationships and negotiating contracts with benefits providers
• Demonstrated ability to navigate cross-cultural environments with a solid understanding of global compliance and legislation
• In-depth knowledge of legislation and taxation impacting benefits programs, including but not limited to the ADA, Rehabilitation Act, Health Care Reform, FMLA, HIPAA, and other pertinent regulations
• Team player with good negotiating and consulting skills
• Strong mathematical and analytical aptitude used to prepare/analyze benefits costs
• Strong problem-solving skills with the ability to research and resolve employee benefits issues
• Ability to exhibit a wide degree of creativity and innovation
• High proficiency in Microsoft Office (including Microsoft Excel and Power Point skills)
• Ability to work in a fast-paced environment, meet deadlines, and multitask
• Detail oriented with exceptional attention to accuracy
• Strong interpersonal skills with the ability to communicate with a wide variety of audiences
• Bachelor’s degree in human resource management or related discipline (preferred)

Salary range and description

Base: Min $129,500 - Max $184,500 USD per year

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.

Our Commitments: Icertis is committed to:

• Icertians (employees) and their family's physical, mental and financial health and wellbeing
• Turbocharging Icertians careers
• Making a social and environmental impact in our communities
• Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
• Generous holidays including the 4th of July week off – paid
• Free professional and leadership coaching
• Annual personal development allowance

What we offer:

• Robust medical (physical & mental vision and dental benefits
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity – 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year