Funnel is the leading marketing data hub designed to help marketing teams own their performance and make better data-driven decisions. In just a few clicks, marketers can connect, organise, store, visualise, and share all of their marketing data with rock-solid reliability. As we continue to expand our footprint across the globe, we are seeking a dedicated and proactive Account Manager to join our team and manage a portfolio of customers across the EMEA region.

What you will do

As an Account Manager at Funnel, you will be at the forefront of driving revenue growth and ensuring the renewal of a diverse portfolio of customers. Collaborating closely with Customer Success and other key team members, you will cultivate strong relationships, enhancing our customers' investment in Funnel. You will identify upsell and expansion opportunities, grow Monthly Recurring Revenue, and consistently search for new ways to add value to our enterprise clients.

Some of the day-to-day responsibilities include:

• Build and cultivate strong productive relationships with key customer stakeholders in your book of business

• Maintain a growth-oriented mindset, identifying new opportunities within your accounts and highlighting features and ways of working that increase customer value

• Develop and maintain a solid understanding of the Funnel platform to best serve customer needs

• Run effective renewal cycles, highlighting the economic value and return on investment to retain and grow revenue

• Effectively negotiate contract renewals and expansions seeking the best possible outcome for the customer’s longevity with Funnel

• Help customers understand their contracts and successfully close leads qualified by Customer Success

• Identify churn risks early and collaborate with account team colleagues to mitigate these (e.g. Customer Success Manager, Partner Account Manager, Solutions Consultant)

• Create and maintain account plans based on research and knowledge gathered

• Record, document and track sales activity and customer data in CRM and other systems

• Use sales methodologies, frameworks, and toolkits to drive repeatable, scalable sales motions
  
  

Who you are

We are looking for a highly motivated strategic thinker with strong commercial experience, proactive problem solving abilities, and a passion for continuous learning and development. To excel in this role, you should embody a hunting mindset, constantly seeking out and capitalising on growth opportunities.

Team player with grit: You must be a strong team player, demonstrating grit and determination in your individual efforts while effectively collaborating with colleagues to achieve our collective revenue goals.

Collaborative and supportive: We value a team ethos based on fairness and respect. Even under pressure, we maintain open communication and support one another within our team.

Performance-driven: This is a performance-based role. You will be expected to consistently meet and strive to exceed targets, driving our growth and success.

Customer-centric: proven ability to establish credibility and positive working relationships with customers across seniority levels and buying roles (budget holders, decision makers, C-level, etc)

Experience and skills

• 6+ years of experience in an Account Executive and/or Account Management role, preferably in the MarTech industry

• Proven track record of consistently meeting revenue quotas

• Strong knowledge of SaaS business models and cycles

• Proven success with procurement and contract negotiation

• Excellent communication skills (written, verbal, visual)

• Strong prioritization and time management skills in a fast-paced environment.

• Fluency in English is required, fluency in German or French is a plus

Who we are

Take a look at our Funnel benefits!

Funnel is a Swedish-founded company with headquarters in Stockholm. Our SaaS product is designed to help marketing teams own their performance. Founded in 2014 in Stockholm, and still founder-led, the Funnel team has grown with our customers – serving more than 2,000 companies from our Stockholm, Boston, Dublin, and Sydney offices. Join us on our journey towards an IPO and becoming the next European unicorn!

Other information

This role is located in Stockholm, at our centrally located office at Klarabergsgatan 29 with three floors. We value increased in-person collaboration, and as such, we work the majority of the week from our office.

We currently do not sponsor relocation and therefore we will take into consideration only applicants who are located in Stockholm, and:

- Hold Swedish citizenship
- Hold EU/EEA citizenship
- Have a valid work permit for working in Sweden

Department

Account Management EMEA

Locations

Stockholm, Sweden

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