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Customer Success Manager - Stockholm



Customer Service, Sales & Business Development
Stockholm, Sweden
Posted on Tuesday, February 6, 2024
Customer Success EMEA · Stockholm, Sweden

Customer Success Manager - Stockholm

Join Funnel as a Customer Success Manager – champion client success, drive growth, and redefine success with us!

We are expanding the Customer Success team and looking to add more Funnelers - Join the ride!

As a Customer Success Manager at Funnel, you will own a portfolio of customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. You will build the customer stakeholder relationships needed to grow their investment in Funnel. If this sounds like something you enjoy doing, keep reading!

What you will do

As a Customer Success Manager, you will develop and maintain a solid understanding of the Funnel platform and be heavily involved in the entire customer lifecycle. In your book of business, you will also build and maintain strong and productive relationships with Funnel’s customers to understand their business, goals, needs, and opportunities with Funnel. Ultimately, you will own the end-to-end success of your customers, collaborating closely with colleagues in the account management team for customer onboarding, revenue retention, growth, and adoption.

Some of the day-to-day responsibilities include:

  • Work with Solutions Consulting for an efficient and effective onboarding
  • Conduct regular account reviews to drive adoption and ongoing value
  • Plan, coordinate, and deliver product training sessions
  • Use customer usage metrics to find opportunities to deepen Funnel's footprint and impact with our customers
  • Advocate internally for your customers’ needs with Product and other stakeholders to ensure we're working in the best interests of our customers
  • Work closely with the Account Management team to identify and pursue growth opportunities, as well as surface and mitigate churn
  • Contribute to our team development by being a strong team player and sharing knowledge and best practices from your individual experiences

Who you are

  • Relationship builder - you have proven ability to establish credibility and positive working relationships with customers across seniority levels, seeking to understand their needs and working with them to realize product value, translating to account growth
  • Problem solver - you not only help to solve immediate problems but also strive to help the customer long-term, with clear explanations of recommended solutions
  • Strong communicator - you can create rapport with customers and colleagues quickly and can communicate objectives and needs clearly
  • Team player - you are a self-motivated, dedicated teammate with a growth mindset and collaborative work approach focused on team success
  • Strategic thinker - you understand the bigger picture as well as the details in an account and can identify what needs to be done to achieve the customer’s goals with Funnel
  • Effective time manager - you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment

Experience and skills:

  • At least 3 years of experience in a client-facing and relationship-building role such as Customer Success
  • Analytical skills - you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights
  • Fluency in spoken and written English

Nice to have

  • Experience working with marketing data or other types of data such as CRM/ERP
  • Experience from working in a high-growth start-up/scale-up
  • Fluency in French

What we offer

Read more about our Stockholm office and benefits here.

Who we are

Funnel is a Software as a Service (SaaS) product that helps some of the largest businesses worldwide to automate the generation of Business-Ready Data. Our customers use Funnel to make their businesses more data-driven by drawing spot-on conclusions from their business and marketing data that we deliver to them.

We are a well-funded scale-up with a customer range from large e-commerce to advertising agencies and consumer brands. Since the product launch in 2015, we have set up offices in Stockholm, Boston, Dublin, and Sydney and have grown to service thousands of marketers all over the world.

Other information

This role is located in Stockholm and we have an office-first approach, with the flexibility of working from home for up to 2 days a week. Unfortunately, we are not able to support relocation at the moment and therefore we will take into consideration only applicants who have any of the following:

  • Hold Swedish citizenship
  • Hold EU/EEA citizenship
  • Have a valid work permit for working in Sweden
Contact Voskre Shkurteska Talent Partner – People

Stockholm, Sweden

Life as a Funneler 😎

Sharing interests like playing 🪕, 🏃‍♀️, 🚴, 🎮, 🏌️‍♀️and sharing 🐱 or 🐶 pictures are other ways we enjoy time together and that help us connect and collaborate even better 🤜🤛

About Funnel

Funnel is a SaaS product designed to help marketing teams own their performance. Founded in 2014 in Stockholm, and still founder-led, the Funnel team has grown with our customers – serving more than 2,000 companies from our Stockholm, Boston, Dublin, and Sydney offices. We value increased in-person collaboration, and as such, we work a minimum of three days a week from our offices.

We have always put the customer first, expressed in a no-commission sales model and a customer-centric development approach. We are proud to help companies such as Havas Media, Adidas, Sony, and Home Depot to unlock the true impact of their data.

Founded in 2014
Co-workers 300+
Customer Success EMEA · Stockholm, Sweden

Customer Success Manager - Stockholm

Join Funnel as a Customer Success Manager – champion client success, drive growth, and redefine success with us!

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