Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries and, in China, Flywire partners with licensed payment partners to provide payment services to Chinese users of the Flywire platform.

Today, we’ve digitized payments for more than 4,900+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are seeking a motivated and hardworking Partner Relations Consultant - Associate, Pay-Ins to manage and streamline the payment process in Flywire. In this role, you will work to optimize current partner relationships and identify areas for improvement. This individual will support both the Payment Operations, CMT Payouts and Customer Support Teams, and serve as a subject matter on the market.

Key responsibilities:

• Consult and assist Flywire Operations Teams in matching incoming payments against partner requests
• Conduct daily follow-up with internal and external teams for unsolved processing issues
• Assist Flywire to conduct Payer KYC
• Assist Flywire to make account receivables reports
• Assist Flywire to leverage qualitative and quantitative feedback to inform decision-making

Qualifications

Here's what we are looking for:

• BS/BA is preferred
• A financial services or operations background is required
• 1 -2 years relevant working experience
• Experience working in a professional and multi-cultural office environment
• The ability to build processes, identifying inefficiencies and potential risks
• Working proficiency in Excel and other online tools (Google Apps, Jira, etc.)
• Proficiency in Chinese and fluency in English (required), other languages are a plus
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Strong attention to details
• An appetite for continuous learning
• Experience with data analysis tools like Looker will be advantageous in this role

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#Li-Hybrid