Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries and, in China, Flywire partners with licensed payment partners to provide payment services to Chinese users of the Flywire platform.

Today, we’ve digitized payments for more than 4,600+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

This critical role will be responsible for driving the roadmap, and execution of our cross-border payment solutions, specifically focusing on enabling seamless payment experiences for Chinese payers. Product Managers at Flywire like to win. You’ll be part of a team who is focused on identifying what a winning product looks like and how it will succeed. In order to accomplish this, you will take on the role as leader of your product’s area with the following responsibilities:

• Engage with Chinese customers through relevant channels (e.g., in-app surveys, online forums, social media platforms popular in China) to gather feedback, understand pain points, and identify unmet needs to increase payer satisfaction, engagement, and retention.
• Be informed of current payment preferences and ensure the roadmap is adaptive to shifts in user behavior, preferences, and trends.
• Working under some supervision, oversee product launch of small to medium complexity projects and features, and expected to demonstrate autonomy and independence.
• Understand and contribute to the overall product strategy and vision through the roadmap. Define initiatives in detail in order to get the most impact out of the product roadmap.
• Earn the trust and confidence of the squad through influence and be responsible for prioritizing and defining the deliverables and outcomes for your squad. Lead the squad of your product area, managing the different agile rituals to ensure deliverability. You will work along along with engineers, QA and designers
• Be able to work across cross-functional teams and influence them to drive your roadmap objectives.
• Ability to build products and new functionalities with design and engineering teams following rituals and writing detailed requirements.
• Be the expert on your product while understanding how your product fits within the Flywire ecosystem. Use a variety of tools and data to understand how your product is performing. Identify opportunities, gather problems and find solutions for your customers (internal and external) and stakeholders. Understand how your product is positioned in the market and anticipate market trends.
• Be able to effectively communicate your ideas and viewpoints to a varied audience.
• Must be comfortable working across multiple time zones in this highly collaborative role.
• Engage in travel as needed.

Qualifications

Here's What We're Looking For:

• 4-6 years of Product Management experience in Fintech and payments preferred, with a demonstrable passion for building user-centric products.
• Good understanding of the Chinese payments landscape and financial regulations, with experience in cross-border payments preferred.
• Exceptional skill in conducting user research, with a particular emphasis on understanding the needs, preferences, and pain points of Chinese payers.
• Ability to establish, track, and analyze key performance indicators (KPIs) to drive product growth and optimization
• Entrepreneurial mindset that embraces continuous iteration and improvement, including the use of a/b testing methodologies to drive data-informed product decisions, optimize the user experience, and validate hypotheses through experimentation.
• Strategic thinker with a laser focus on execution, capable of transforming vision into a compelling roadmap
• An excellent communicator - at the heart of every great product manager is the ability to communicate your vision effectively
• Ability to write concise, contextual requirements
• Experienced in lean and agile product development methodologies
• Fluency in English

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid