Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:
Flywire is looking for a Senior Manager, B2B Implementation to lead our implementation function within the B2B vertical. This is a high-impact role responsible for overseeing the delivery of complex software and payment solutions to enterprise and mid-market clients across industries including SaaS, manufacturing, professional services, and more.

You’ll lead a team of Implementation Managers, drive operational excellence, and partner cross-functionally with Product, Engineering, Solutions, and Client Success to ensure every implementation is successful, scalable, and sets our clients up for long-term growth.

If you’ve led high-performing implementation teams in a SaaS or FinTech environment, have a strong grasp of systems integrations and payments infrastructure, and thrive in a fast-paced, client-first environment this role is for you.

Key Responsibilities:

• Lead and grow a team of Implementation Managers supporting B2B client onboarding
• Serve as the escalation point for complex implementations involving payment integrations, ERP syncs, token migration, or custom configuration
• Develop and maintain scalable processes for project delivery, testing, launch, and client handoff
• Oversee portfolio health and team capacity planning to ensure predictable timelines and quality
• Guide project scoping and solution design for large, strategic clients in partnership with Product and Solutions teams
• Define and track key metrics related to implementation performance (e.g., time to value, CSAT, launch velocity)
• Collaborate with internal stakeholders to advocate for tooling improvements, workflow automation, and process alignment
• Coach and mentor team members to build implementation excellence and support professional growth
• Represent the B2B implementation function in leadership meetings and contribute to strategic planning
• Lead critical go-lives and troubleshoot into implementation issues when needed

Qualifications

Here’s What We’re Looking For:

• BA/BS degree
• 7+ years of experience in client implementation or onboarding roles, including 2+ years managing teams
• A background working for a SaaS based company (preferred)
• Strong technical fluency:
  • Understanding of APIs, SFTP, webhooks, JSON/XML
  • Experience with ERPs like NetSuite, Intacct, QuickBooks, Salesforce, or similar
  • Familiarity with payment gateways, tokenization, and reconciliation logic
• Proven track record of delivering complex software projects with external clients and cross-functional teams
• Strong project management skills with the ability to handle multiple priorities.
• Excellent communication and client-facing skills.
• In-depth knowledge of payment processing systems and integration methods.
• Ability to work cross-functionally and adapt to a fast-paced environment.

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $130,000-$160,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid