Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Flywire is looking for a driven and self-motivated Technical Implementation Specialist to carry out implementation activities and post production support that bring value to our clients and partners. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.

Key Responsibilities:

As a Technical Implementation Specialist, you'll drive delivery excellence for our clients and internal stakeholders. You'll provide essential support for existing client integrations and partner with the wider implementation team, Sales, and Relationship Management to ensure a smooth, seamless onboarding experience for all Flywire payment solutions.

• Provide first-line support for customers during project implementation as well as existing client configurations for any solution-based queries. Provide front-line support to customers for solution-based queries during project implementation, acting as the first point of contact, and for existing client configurations, including triaging incoming support tickets.
• Consult clients on how to implement Flywire’s cross border products, ensuring a smooth customer experience by matching the products and Integrations to client needs
• Integrate and deploy Cross Border payment portals for clients within the agreed timelines
• Maintain the integrity of CRM data for clients and their configurations
• Explore possible efficiencies within the implementation process and establish best practices in client configuration and project execution
• Support in the creation of resources/documentation to benefit the client on-boarding experience
• As needed, support fellow Technical Implementation Managers and Senior Technical Implementation Managers with any/all aspects of a client implementation
• Play a role in fostering an ever improving culture and customer experience continuously

Qualifications

FlyMate Skills and Qualifications we’re looking for:

• Fluency in English required - proficiency in additional languages a plus (but not required).
• 2+ years of professional experience with Higher Education such as Business Office, Cashiering, Financial Aid, or Reconciliation processes or experience in Fintech, Technology or Consulting companies.
• Familiarity with programming languages (e.g., Javascript, Liquid, or SQL) and an understanding of APIs and webhooks for integrations.

Skills that will set you apart:

• Client-Centric Communication: You will interact with a variety of stakeholders, internal and external - strong verbal and written communication skills, the ability to explain technical concepts clearly to non-technical audiences, and a focus on client satisfaction are crucial.
• Problem-Solving and Analytical Thinking: You are good at identifying issues, effective troubleshooting, and developing solutions for client challenges. You are technologically savvy and have an interest in learning the deeper skills needed to really grow in your career
• Collaboration and Organisation: You are a self starter with the ability to work alone as well as part of a strong team. You have proven attention to detail, know how to stay on top of a busy schedule, and know when to bring others in for support.
• Curiosity and Initiative: You are ambitious and take initiative to ask questions to understand why, not just take a request at face value. You see an inefficient process and are not afraid of speaking up and presenting solutions to make it better. Challenges excite you and you are energised by finding creative solutions to new situations

Technologies We Use:

Apple Computers, Postman, Visual Studio Code, Smartsheets, JIRA, Sumologic, Google Suite, Slack, and Zendesk

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid