Practice Coordinator
Equip
This job is no longer accepting applications
See open jobs at Equip.See open jobs similar to "Practice Coordinator" F-Prime Capital Partners.United States · Remote
Posted on Tuesday, August 13, 2024
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
About the role:
The Practice Coordinator will be responsible for assisting with providing seamless, high-quality care to patients enrolled in the Equip eating disorder program and administrative support to provider staff. The Practice Coordinator will be highly organized and motivated to complete complex tasks. The Practice Coordinator should be able to work closely and effectively with multiple members of the clinical care team to ensure appropriate communication and build rapport with outside clinical providers.
Responsibilities:
- Works collaboratively to assign patients to appropriate treatment team and ensure all patient intakes are scheduled appropriately
- Serves as a liaison between Admissions, provider teams, and patients ensuring a seamless transition from prospective patient to active patient
- Function as the administrative coordinator for designated group of providers (varied disciplines) and provide end-to-end service for providers including but not limited to:
- Complete tasks for clinical staff including data entry, faxing, scheduling, and collection of outside medical records
- Provide expert customer service for patients who are onboarding at Equip and ensure a smooth entry into Equip treatment
- Intentional, collaborative, and service-oriented communication with providers, patients, and outside referrants
- Coordinate with the provider team to retrieve and compile clinical information related to ongoing authorizations, treatment summaries, outside provider updates, and patient requests (e.g. excusal letters, FMLA guidance, etc.)
- Provide ongoing scheduling support to providers Coordinate discharge planning with the clinical team to ensure all patients are appropriately prepared for discharge appointments and follow up
- Serve as a resource for an introduction to Equip programming for patients and provide ongoing support for patients who need engagement support
- Manages out of office messages and planning for providers to ensure smooth experience for patients
- Communications with current patients regarding closures, unexpected changes, or new options for schedules
- Works with manager to adhere to templated schedules for provider scheduling Serve as a navigator for patients who need extra support finding community resources and managing treatment demands
- Point of contact for providers regarding all administrative tasks including: patient pauses or transitions in care, outside records, family concerns/complaints, and reassignments.
- Perform other duties as assigned.
Requirements:
- Experience in front desk, reception, and/or clinic administration
- 4+ years of experience with working with medical and clinical providers
- Highly organized, skilled administrator
- Strong communicator with a high level of confidentiality
- Skilled at navigating electronic medical records
- Ability and willingness to pivot to other potential tasks
- Enthusiastic, strong team player a must
- Preference is a candidate in PST
At Equip, diversity, equity, inclusion and belonging are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity.
As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law.
This job is no longer accepting applications
See open jobs at Equip.See open jobs similar to "Practice Coordinator" F-Prime Capital Partners.