Learning Experience Designer
Eleos Health
Description
Who is Eleos Health?
Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put,
We want to give clinicians the support they need to do the important work only they can do.
What is this opportunity?
We are looking for a talented Learning Experience Designer to join our expanding Customer Success team. In this role, you will be an integral part of the training team, reporting directly to the Training Lead. You will work closely with the Training Lead to enhance the overall training experience, creating dynamic and engaging content for end-users while tracking the effectiveness of these initiatives. Additionally, you’ll collaborate with Eleos' internal experts to ensure that our training materials are not only impactful and clinically relevant but also drive high adoption of our platform.
Who are you?
You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment. Crafting engaging training content excites you and you take great satisfaction in helping users successfully adopt Eleos. Your exceptional communication skills allow you to connect with diverse audiences, and your self-motivation ensures you manage your time and resources effectively. With a keen eye for detail, you take pride in delivering high-quality work that makes a real impact.
How will you contribute?
- Develop high-quality training content in diverse formats for primarily asynchronous delivery.
- Collaborate on help center and reference materials to ensure an exceptional post-launch experience for end users.
- Master Eleos’ features and functionality to delight our customers.
- Work closely with Subject Matter Experts from Customer Success, Implementation, Clinical Marketing, and Product teams to create and deliver top-notch training materials.
- Maintain and update Eleos’ training content to ensure it remains relevant and aligned with current product needs.
- Partner with the Training Lead on project timelines, tasks, and rollout plans to keep customers on track and on schedule.
What qualifications and skills will help you to be successful?
- Bachelor’s and/or Master’s degree in Instructional Design, Adult Learning, Learning Technology or a related field
- 5 years of experience in training content development or equivalent with a SaaS product, with strong preference for those with healthcare technology experience
- Experience in planning, writing, developing and editing content across a variety of formats including video, presentation, self-guided learning and help content
- Proven experience in implementing innovative learning and development solutions within a fast-paced environment
- Advanced knowledge of Instructional Design best practices and techniques
- Exceptional verbal, written interpersonal communication skills with the ability to influence peers and leaders
- Ability to think critically, prioritize effectively and communicate expediently
- Strong project management skills, including managing details and keeping multiple tasks/projects on track
- Creative problem solving skills
- Ability to travel (10%)
Some nice-to-haves are
- Interest and passion for the Healthcare/Behavioral Health world
- Experience with GSuite, including Google Forms
- Graphic or visual design experience
With your resume, please include a link to your portfolio
This is a unique opportunity to join a startup that is having a meaningful impact on the well-being and mental health of thousands.
We have:
- A product that positively impacts peoples' lives every single day.
- A team of amazing people with a shared vision and the infinite drive to make it happen.
- In addition to your compensation, we offer wide and generous health benefits, significant equity, 401(k) plans matched to 4% and a monthly wellness stipend.
- Opportunity to build, grow and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
- Remote work opportunities.
- Mental health days off so you can take any given moment simply because you need them.
- The base pay range for this position is $85,000- $115,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.